Guest Services Representative/Night Auditor Position Available In Baldwin, Alabama

Guest Services Representative/Night Auditor 3.0 3.0 out of 5 stars 26650 Perdido Beach Boulevard, Orange Beach, AL 36561

Principle Responsibilities/Position Purpose:

Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes hotel services, amenities and upsells products to the guests. The Guest Services Rep/Night Auditor is responsible for checking Front Office accounting records for accuracy daily, summarizing, and compiling information for the hotel’s financial records while tracking room revenue, occupancy percentages, and other Front Office operating statistics. Also, this role is responsible for preparing a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier. Essential Duties and Responsibilities include the following. Other duties may be assigned.

ESSENTIAL FUNCTIONS

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Ensure rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guest with check out payments or charges. Greets customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc. Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Train other employees as needed. Perform any other additional task provided by management. Qualifications Strong customer service skills and experience in a front desk role Knowledge of hotel operations and guest services Proficiency in phone etiquette and managing multi-line phone systems Experience in hospitality management is a plus Bilingual or multilingual abilities are advantageous Familiarity with night audit procedures and guest relations in a hotel setting

Job Type:

Full-time Pay:

$16.00 – $17.00 per hour

Benefits:

Dental insurance Employee discount Paid time off Vision insurance

Schedule:

Evening shift Holidays Night shift Overnight shift

Work Location:

In person