Guest Service Agent/Relief Night Auditor Position Available In Craighead, Arkansas

Guest Service Agent/Relief Night Auditor Residence Inn Jonesboro 2611 Sumo Loop, Jonesboro, AR 72401 This position is responsible for providing courteous front desk services to our guests by delivering products and services that result in a pleasant hotel stay. Essential duties include, but are not limited to: Registers arriving guests by completing appropriate paperwork and obtaining proper payment information Settles account balances of departing guests by accepting payment and handling cash drawer Investigates and resolves general billing discrepancies Promotes positive public/employee relations at all times Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction Monitors work areas to ensure cleanliness standards are achieved and customer requests are addresses Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests Night Auditors are to complete all Front Desk Clerk functions, in addition to accurately recording all revenue and statistics, completing daily and housekeeping reports and segmenting room and house reports to proper markets. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds