Night Auditor/Guest Services Representative Position Available In Washington, Arkansas

Night Auditor/Guest Services Representative Fairfield Inn & Suites Fayetteville 755 East Van Asche Drive, Fayetteville, AR 72703

Job Title:

Night Auditor Department:

Front Desk Reports To:

Front Office Manager FLSA Status:

Non exempt

Prepared By:

Corporate HR Prepared Date:

01/19/2017

Approved By:

Approved Date:

SUMMARY Perform specific Night Audit procedures related to accounting and shift balancing which, prepare the business day to close and then, open business for the next day. In addition, they also must accommodate guests of hotel by performing sales and customer service functions related to guest registration, departures and revenue collection, in a manner that will ensure our guests receive a secure place to stay with friendly, attentive service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Operate front desk equipment such as; switchboard (PBX), Property management System (PMS), fire panel, central reservation system, copier, calculator, fax machine, printers.
• Perform tasks specific to the Night audit.

These tasks must be done with little to no supervision.

These tasks include:

Verify all account postings and guest billing for the day, make adjustments as needed in order to balance daily transactions, run the actual night audit process on the property management system and prepare night audit packet, balance and transmit credit cards, print and organize reports.

• Recognize and greet the guests upon entry into the lobby or on the telephone. Respond appropriately to information requests and complaints.
• Check guests in and out and give courtesy callbacks as necessary.
• Use suggestive selling techniques to sell rooms, make advance reservations and solicit franchise programs and memberships.
• Provide security for guests and the property by controlling room keys, certifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests or others.
• Perform all other duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EDUCATION and/or

EXPERIENCE

High school diploma or equivalent; prior guest service or night audit experience in the hospitality industry.

COMMUNICATIONS SKILLS

Individual must possess excellent interpersonal skills and good oral and written command of English. Spanish is a plus. Ability to effectively present and respond to guests.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts. Individual must be detailed oriented. Accuracy is a must.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee; must occasionally lift and/ or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This position at times, due to the volume of business, may become high stressed.

Job Type:

Part-time Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Holidays Overnight shift

Work Location:

In person