Guest Service Agent/Night Auditor Position Available In Cumberland, North Carolina

Guest Service Agent/Night Auditor 4.0 4.0 out of 5 stars 103 Brook Lane, Spring Lake, NC 28390 We are currently searching for the best and brightest in the customer service industry to fill our Customer Service Agent role.

Responsibilities include:

maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is a must.

Requirements:

Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to accurately compute and manipulate mathematical calculations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to effectively deal with guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. Punctuality and regular and reliable attendance. Interpersonal skills and the ability to work well with co-workers and the public.

Job Types:

Full-time, Part-time Pay:

$12.00 – $14.00 per hour

Benefits:

Employee discount Flexible schedule Free parking

Schedule:

8 hour shift Evenings as needed Evening shift Holidays Morning shift Nights as needed Night shift Overnight shift Rotating weekends Weekends as needed

Work Location:

In person