PT Night Auditor Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: Join our team as a PT Night Auditor with Hilton at 401 Towne Centre Boulevard in Pineville, NC. Pay ranges from $13.00 to $14.00 per hour for this part-time position. Responsibilities include managing guest check-in and check-out, addressing inquiries, and ensuring a pleasant stay for guests. Previous hotel experience is preferred, and excellent customer service skills are required.
Job Description
PT Night Auditor (part of Hilton) 3.6 3.6 out of 5 stars 401 Towne Centre Boulevard, Pineville, NC 28134 Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently. As a Front Desk Agent, you will play a crucial role in enhancing the guest experience and maintaining the hotel’s reputation for outstanding hospitality. Responsibilities Greet and welcome guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently while ensuring all guest information is accurately recorded. Handle guest inquiries and requests promptly, providing information about hotel services, local attractions, and amenities. Maintain an organized front desk area, ensuring all supplies are stocked and equipment is functioning properly. Process reservations and cancellations using hotel management software. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Address any guest complaints or issues with professionalism and urgency, striving for resolution to enhance guest satisfaction. Utilize phone systems to manage incoming calls, directing them to appropriate departments or personnel as needed. Experience Previous experience in hotel or resort settings is preferred but not mandatory. Strong customer service skills with a focus on guest relations and satisfaction. Multilingual or bilingual abilities are highly desirable to cater to diverse clientele. Familiarity with hospitality management principles is a plus. Proficiency in using front desk software and phone systems is beneficial. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while working in a dynamic environment that values excellence in service and a world class Hilton Travel Discount!
Job Type:
Part-time Pay:
$13.00 – $14.00 per hour
Benefits:
Employee discount
Schedule:
8 hour shift
Work Location:
In person
