Front Desk Night Auditor Position Available In Cumberland, New Jersey

Front Desk Night Auditor 2.2 2.2 out of 5 stars 1386 South Delsea Drive, Vineland, NJ 08360 JOB

DESCRIPTION

Front Desk Agent / Night Auditor

REPORTS TO

General Manager SUMMARY The Front Desk Agent Night Auditor is responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges, as well as assisting with all aspects of guest services. Front Desk Agent will be responsible for providing quality guest service as it pertains to checking guests in and out; taking hotel reservations; verifying guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards as well as provide concierge services in a gracious and professional manner. Benefits – Team Member Travel Discounts, NJ Sick, 401K Matching Retirement Account, Minimum Essential Medical Plan

JOB DUTIES

Check-in and check-out hotel guests as well as assist with reservations in a confident, professional, and friendly manner Respond promptly to and acknowledge all guests, however busy and whatever time of day Provide gracious and efficient telephone service as it relates to general services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Complete all items as listed on shift checklists Bucket checks to be performed by each shift to verify data as it pertains to: 1. Guest name, 2. Guest address, 3. Room rate, 4. Date of departure, 5. Number of guests in room, and 6. credit card imprint. Ensure proper credit card procedures are followed at all times to include guest signature on registration slip Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift Issue guest safety deposit boxes as requested Advise guest of any messages, mail, faxes, etc. received for them Communicate service and amenities of the hotel to guests Take, record, and relay messages accurately, completely and legibly Accept and record wake-up call requests Meet with departing Front Desk Agent to review business status, log-book and follow-up items Provide Concierge service – fluent knowledge of local restaurants, special events, city attractions, and guest amenities Knowledgeable of hotel fire and emergency procedures Keep the front desk as well as lobby areas clean and well organized

REQUIREMENTS

At least 6 months experience in a similar capacity Be able to work in a standing position for long periods of time (up to 5 hours) Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision Ability to effectively communicate both written and verbal Proficient with Microsoft Programs and other office equipment Good problem solving and multitasking skills and ability to develop conceptual alternatives Mathematical skills required and high attention to detail Solid interpersonal skills that allow one to work effectively in a diverse working environment Dependable

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITY

This position has no supervisory responsibilities

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a Part Time position. Days and hours of work will vary and be dependent on business needs. Flexibility with work schedule is must.