Night Auditor | Philadelphia Residence Inn Position Available In Philadelphia, Pennsylvania

Night Auditor | Philadelphia Residence Inn Shaner Operating Corporation – 3.0

Philadelphia, PA Job Details Full-time Estimated:

$35.4K – $38.7K a year 20 hours ago Qualifications Bilingual Spanish Management Customer service English High school diploma or GED Computer skills Guest services Hotel experience Entry level Full Job Description About The Team Shaner Hotels has an amazing opportunity at our Philadelphia Residence Inn, located near the Philadelphia Airport and many favorite tourist spots downtown historic Philadelphia. The 121-room Residence Inn by Marriott Philadelphia Airport offers our guests a lounge area for evening relaxation with an adjoining patio with fire pit. About Us Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety ofservicesfor investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Job Description:

Be available to work a flexible schedule, including weekends, holidays, and overnight hours. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Other duties as assigned. Responsibilities The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.