Night Auditor (overnight) Position Available In Wayne, Pennsylvania

Night Auditor (overnight) 2.8 2.8 out of 5 stars 194 Lakeview Drive, Lakeville, PA 18438 the Cove Haven Resort is looking for a Night Auditor who genuinely enjoys being around people and can manage multiple tasks at once. Prior hotel front desk experience is highly desired. However, we are willing to train the right person. An agreeable attitude and superior customer service skills are required. Candidates must have a professional appearance and experience in customer service, preferably with at least 1 year of experience in a hotel front desk. The shifts are generally from 12p to 8a, from Sunday through Saturday.

PRINCIPLE RESPONSIBILITIES

Balances all daily work for the hotel. Posts and balances charges in a timely and efficient manner.

ESSENTIAL FUNCTIONS

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information, including the number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers guest loyalty programs for arriving guests. Ensures guest knows the room’s location and arranges for a team member to accompany the guest to the room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest. Ensures rooms and services are correctly accounted for within guest statements. Properly accounts for services provided by the hotel. Assists guests with check-out payments or changes. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment. Converts foreign currency at current posted rates. Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to and understands requests, responds with appropriate actions, and provides accurate information such as outlet hours, special VIP programs, events, etc. Receives special requests from guests and responds appropriately or forwards requests to appropriate team members for decisions and actions. Promptly answers telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages, and facsimiles or other special items for customers as requested. Fields guest complaints, conducts thorough research to develop the most effective solutions and negotiates results. Listens and extends assistance to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert, especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion. Posts and balances all hotel work for each day. Prepares restaurant audits to breakdown and balance restaurant figures. Handles all computer end-of-day issues and problems that might occur throughout the shift. Reconciles credit card system to daily transaction list from rooms.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Perform other duties and responsibilities as assigned or required.

PHYSICAL REQUIREMENTS

Below is a listing of the physical requirements for standard performance of this job:

Frequency Key:

Rare, Occasional, Frequent, or Constant Sitting Occasional Walking, Standing Frequent Climbing Stairs Occasional Crouching/Bending/Stooping Frequent Reaching Frequent Grasping Frequent Pushing/Pulling Occasional Near Vision Constant Far Vision Constant Hearing Constant Talking Frequent Smelling Rare Lifting/Carrying (20 lbs.) Occasional Travel Rare

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation. Knowledge of accounting operations to include all aspects, such as accounts receivable, payroll, etc. Ability to access and accurately input information into a computer using Excel software and other various software programs Basic mathematical and calculator skills to prepare mathematical calculations without error Office machines: operate calculator/10-key by touch, copier, fax machine, and telephone Must possess the ability to post and balance large amounts of charges efficiently and accurately Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work Maintain an open line of communication between guests, team members and management

QUALIFYING STANDARDS

Education High School graduate or equivalent required Experience Some work experience in related field preferred. Grooming All team members must maintain a neat, clean and well-groomed appearance (specific standards available). The ideal candidate will take pride in their work, be reliable, and be friendly and professional at all times. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the hotel’s business needs . Candidates selected for further consideration will be contacted within two weeks of the closing date of this job ad. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability status, protected veteran status. When you join the Avalon Hospitality Group team, you become a member of its team, which has been working and growing together for more than 25 years. At Avalon, team members are encouraged and rewarded for their achievements. We welcome guests with clean guestrooms and thoughtful service. If you share these values, we encourage you to explore your next career opportunity with Avalon.