Night Desk Clerk (Full-time) Position Available In Davidson, Tennessee

Night Desk Clerk (Full-time) 3.3 3.3 out of 5 stars Nashville, TN About North Point Hospitality Founded in 1978, North Point Hospitality is a multi-brand hotel development and management company based in Atlanta, GA. Our philosophy centers around developing upscale, brand-defining hotels in prime markets, partnering with industry leaders such as Hilton and Marriott. With a proven track record, North Point and its affiliate companies have developed 38 hotels from the ground up with a total investment over $600 million. The company currently owns and operates 9 hotels in the southeast, including 8 Hilton and Marriott brands. An additional 5 hotels are either under construction or in active development. What do we bring to the table? Enjoy travel discounts, medical, dental, vision, 401k match, PTO after 90 days, early access to earned wages and more! What you’ll do (mostly this…other duties may be assigned): Registers guests. Checks out guests and settles accounts. Provides general information to guests (i.e. directions, restaurant hours etc.). Balances and audits all Front Office postings and settlements. Updates daily checklist and guest history. Balances all credit cards, direct bills, and miscellaneous charges from all shifts. Closes the food and beverage point of sale system and balances all room charges from outlets. Starts close-out process; prints and distributes Night Audit Report Packets. Consistently provides exceptional customer service by exceeding guests expectations. Takes ownership of all guest complaints and rectifies the complaints quickly and efficiently. Communicates information regarding guests’ needs to other team members and departments. What you should bring to the table: At least 1 year in a hotel or a related field. Hight school diploma or equivalent. Basic knowledge of accounting principles. Proficient in Windows, Excel, Email and Word. Strong problem solving and troubleshooting abilities. Effective communication skills. Ability to work independently with minimal supervision. Capable of handling high pressure situations and maintaining composure. Flexible rotting schedule and ability to attend mandatory meetings. Professionalism Ability to delight by anticipating guest needs and responding in a friendly, helpful manner Ability to display a consistently caring and respectful attitude Act as a gracious host to guests, vendors and candidates for employment