Hotel Night Auditor Position Available In Hamilton, Tennessee
Tallo's Job Summary: The Hotel Night Auditor position in Chattanooga, TN requires a high school diploma, computer experience, and 3 years of hotel experience. Responsibilities include providing top-notch customer service, supervising front desk operations, and ensuring security procedures are followed. This full-time job includes working night shifts, weekends, and holidays. Personal protective equipment is provided, and remote interviews are conducted for COVID-19 precautions.
Job Description
Hotel Night Auditor 2.3 2.3 out of 5 stars 1225 Cowart Street, Chattanooga, TN 37402 The Front Desk Representative is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. • Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms. •During your first few days of employment, you will receive important information regarding the performance requirements of your position, basic company policies, your compensation, plus other information necessary to acquaint you with your job and the company. You will also be asked to complete an I-9 form and present the company with information establishing your identity and your eligibility to work in the United States in accordance with applicable federal laws.
CORE ACCOUNTABILITIES
•Demonstrates the highest quality customer service, communication, and time management skills. Supervise Front Desk operations during your assigned shift to a consistently high standard. Check guests in and out efficiently and in a friendly and professional manner. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Answer switchboard in accordance with standards of proper telephone etiquette. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Keep the lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures •
REQUIRED ATTRIBUTES
•Must be able to work all shifts including, AM’s, PM’s, weekends, and holidays. High school diploma or equivalency. Computer experience required. College-level courses in business or hospitality preferred. Two to three years of business and customer service experience preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Work in an upright standing or sitting position for long periods of time Being able to adapt to a changing environment. •
Job Type:
Full-time Required experience:
Hotel:
3 years •
COVID-19
Precaution(s): Remote interview process Personal protective equipment provided or required
Work Remotely No Job Type:
Part-time Schedule:
Night shift Weekends only
Work Location:
In person
