Night Auditor Position Available In Knox, Tennessee

Night Auditor Staybridge Suites Knoxville West 11319 Campbell Lakes Drive, Farragut, TN 37934

Overview:

At Staybridge Suites, we aim to make our guests feel like part of the family. To achieve this, we need team members who are:

Down-to-earth:

Straightforward and natural in interactions.

Thoughtful:

Perceptive, caring, and accommodating to guests’ needs.

Sociable:

Upbeat, involved, and friendly.

Reliable:

Professional, a team player, and resourceful.

Position Summary:

Working under the direction of the Front Desk Manager, Front Desk Supervisor, and General Manager, you will play a crucial role in creating and maintaining a unique guest experience by executing brand standards, fostering guest relations, and promoting IHG Rewards.

Key Responsibilities:

Financial Returns:

Responsible for managing cash drawer contents and transactions. Maintain accurate records, including cash flow and revenue.

People:

Work as part of a team to ensure guests feel valued and receive the highest level of customer service.

Guest Experience:

Respond to guest complaints or concerns promptly and professionally. Manage cash bank accounting and revenue records. Stock items for the front desk and back office. Greet, register, and assign rooms to guests. Handle confidential information with integrity. Answer and route calls appropriately; take accurate guest messages and handle fax needs. Offer and manage wake-up call requests. Record pertinent guest information in the front desk log. Ensure common areas, the lobby, and back office are clean. Perform laundry functions as directed. Undertake any other duties as assigned.

Responsible Business:

Ensure a safe and secure environment for guests. Comply with federal, state, and local laws regarding alcohol services. Maintain procedures for the security of lost and found items. Prioritize and plan work activities efficiently.

Accountability:

Collaborate with all departments in a professional and dependable manner.

Qualifications:

Knowledge of hotel layout, amenities, procedures, and organization. Familiarity with the local geographic area, businesses, services, major highways/streets, and community events/attractions. Ability to communicate effectively using appropriate word choice, grammar, and tone. Proficiency in Microsoft Word and Excel. High school diploma or equivalent. Ability to fold or clean laundry. Competence in basic math and other clerical skills.

What We Offer:

We’ll reward all your hard work with a great salary and benefits

• including a uniform, great room discount, and superb training. Join us and you’ll become part of the global IHG family
• and like all families, all our individual team members share some winning characteristics. As a team, we work better together
• we trust and support each other, we do the right thing, and we welcome different perspectives.

You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Job Types:

Full-time, Part-time Expected hours: 16

• 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person