Guest Service Agent/Night Auditor Position Available In Sevier, Tennessee

Guest Service Agent/Night Auditor 3.3 3.3 out of 5 stars 308 Henderson Chapel Road, Pigeon Forge, TN 37863

Position Summary:

The Night Auditor’s hours are from 12am-8am and the 2nd shift Guest Service Agent’s hours are 4pm-12am. You must provide excellent guest satisfaction through check in, check out, and assist our guests throughout their stay.

Primary Responsibilities:

• Greet guests and perform check-in/out procedures
• Reconcile the cash drawer before & after shift by counting bank & printing cashier shift report The Audit Shift is a closing of the day’s books.
• Follow all cash and credit card procedures required by hotel and brand standard
• Check house count to determine the rooms available for the day
• Print shift change reports
• Pre-blocks arrivals with special requests
• Review credit limit exception report & gets additional approval if necessary
• Check expected departures for today & clears checkouts or extends stays after check out time
• Update housekeeping room status when received from housekeeping
• Balance departments from daily activity report at the end of shift
• Performs cashier shift change when cash is in balance
• Explain any of the hotel’s promotional items to each guest checking in & gives them to any guest who requests them
• Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations
• Upsell services as needed
• Documents any new commercial customer checking for sales follow up
• Document walkouts
• Determines why rooms are blocked & asks maintenance to resolve
• Performs a courtesy call to every guest checking in
• Respond promptly to any guests’ inquiries or complaints; Offers alternate solution if guest demand cannot be met
• Show personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and frustration
• Demonstrate commitment to servicing the guest by being hospitable and accommodating
• Document any guest accidents by completing the accident report form
• Complete the maintenance log whenever a complaint is reported
• Ability and flexibility to work various shifts including evenings, weekends, and holidays
• Other duties as assigned

Job Type:

Full-time Pay:

From $16.00 per hour

Benefits:

Employee discount Paid time off Professional development assistance

Schedule:

8 hour shift Evening shift Every weekend Holidays Night shift

Work Location:

In person