Night Auditor Position Available In Sevier, Tennessee
Tallo's Job Summary: The Night Auditor position at Music Road Resort in Pigeon Forge, TN requires exceptional customer service, quality assurance, and communication skills. Responsibilities include front desk and reservation agent tasks, such as managing guest requests, key control, and balancing shifts. The pay is $17.00 per hour for an 8-hour shift, with a flexible schedule and the ability to work independently.
Job Description
Night Auditor Music Road Resort 303 Henderson Chapel Road, Pigeon Forge, TN 37863
Position Responsibilities:
All Front Desk Agent responsibilities Provide exceptional customer service to all hotel guests Perform quality assurance requirements for department Communicate pertinent shift information in the digital logbook and records system Pass on pertinent information to the next shift: Group information, current selling strategy, guest follow-ups Schedule wake-up calls Receive and transmit messages Clean and maintain work area Ensure delivery of requested amenities to guest rooms (towels, pillows, etc.) Document all maintenance related requests in Maintenance Request Log/ Work Order Book Key control Complete shift checklist responsibilities Close and balance shift All Reservation Agent responsibilities Use sales techniques to encourage callers to make room reservations Make and confirm reservations Perform administrative functions for guests (faxing, copying, mailing, etc.) Complete a review of the transactions for the day and report all errors Compile and organize all materials for the next shift
Positions Requirements:
Flexible schedule Remain highly visible and readily available to guests Able to work independently Good at problem solving
Pay:
$17.00 per hour
Schedule:
8 hour shift
Work Location:
In person
