Manager, Payroll Operations Position Available In Providence, Rhode Island

Manager, Payroll Operations CP Payroll LLC Johnston, RI Job Details Full-time $66,000 – $80,000 a year 1 day ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Vision insurance Life insurance Qualifications Management Sales Customer service Word processing Team development Supervising experience Bachelor’s degree Data entry Payroll Computer skills Senior level 2 years Communication skills

Full Job Description Job Title:

Manager, Operations Location:

Johnston, RI Reports To:

Director, Operations Employment Type:

Full-time, Exempt; Bonus Eligable About ConnectPay ConnectPay is a rapidly growing, tech-enabled payroll service company specializing in delivering tailored payroll, tax, and HR solutions to meet the unique and expanding needs of small and medium-sized businesses (SMBs) – the largest employment segment in the U.S. With a proven track record of +30% ten year CAGR, our growth is driven organically through high client retention, partnership referral channels, and over 35 successfully integrated acquisitions. At ConnectPay, our employees are our greatest asset, and every individual in the company carries upside equity. We foster a supportive, collaborative environment that values innovative thinking and professional growth. Our team is empowered with the resources, tools, and autonomy they need to drive success for our clients, themselves, and our community of referral partners. Every role contributes to building a streamlined, reliable payroll experience for our clients while upholding our core values of teamwork, simplify, helpfulness, learn and teach, and security.

Requirements:

Ensures clients are provided with the highest level of customer service meeting ConnectPay’s quality/accuracy standards. Maintains a 95% client satisfaction level, and 97% new account satisfaction level. Manages all aspects of new and existing customer payroll processing to ensure timeliness and accuracy. Monitors and reports on the productivity and production of the branch. Ability to make business decision, while maintaining client satisfaction as well as maintaining ConnectPay’s standards of excellence. Ability to develop and maintain business relationships with clients, vendors, peers, and support staff in other ConnectPay offices, as well as a cultivating and encouraging mutual respect, understanding, and support between sales and operations personnel. Manages expenses to an operating budget. Control’s client losses to specified levels. Communicates staffing needs with People Team and participates in interviewing, hiring, training, and retaining qualified team members to support the business needs of the office. Develops and mentors employees through honesty, objectivity, fairness, and understanding as per the company Mission Statement. Other duties may be assigned.

Qualifications:

5 +years Knowledge and experience in payroll, payroll taxes and compliance in the payroll industry Proven ability to train and develop team members. Excellent telephone, communication, and interpersonal skills Enjoy a fast-paced environment Able to work in a very fast paced environment Ability to work independently with minimal supervision and a high degree of accountability Self-starter; can work independently without constant direction or supervision, with a high degree of accountability. Create and encourage a positive and cooperative attitude Detail oriented, well organized; high degree of accuracy Professional in appearance and behavior Work beyond regular hours when needed Bachelor’s degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and training. Two to four years of customer service and/or payroll supervisory experience required. Supervisory or management experience with strong emphasis on people skills. Computer experience, including data entry, word processing, and spread sheet capabilities. CP Payroll believes in fair and equitable pay. A reasonable estimate of this role’s hiring base salary range is $66,000 – $80,000. The actual salary offered may be outside of this range depending on a variety of factors, including but not limited to a candidate’s education, training, experience, location, and internal equity. In addition to base salary, all CP Payroll team members receive equity and participate in either an annual bonus plan, based on company and individual performance, or a role-based sales incentive plan. This role is eligible for an annual bonus with a target of 5% of base salary, based on company and individual performance. At CP Payroll, we are proud to offer a comprehensive team member benefits package, including 401(k) with company contributions, group medical, dental, and vision coverage, life insurance, short and long-term disability insurance, and flexible spending accounts. CP Payroll is an equal opportunity employer. We are committed to a work environment free from discrimination and harassment. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other protected characteristic under applicable law.