Payroll Solutions Specialist Position Available In Fulton, Georgia

262988

Date:

05132025
Service

PAYROLL SOLUTIONS SPECIALIST

Alpharetta, Gia, United States
Now
Connect now, later
Description
ADP is hiring a Payroll Solutions Specialist.
Are you ready to join apany offering career advancement opportunities throughout your career journey?
Do you want to join apany with awardwinning training and worldclass service guidelines to help you achieve success, growth, and continued learning?
Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will join a highperforming team in ADP’s Human Resources Outsourcing department that provides support and guidance in response to a wide variety of payroll and taxrelated questions and issues presented by Client Payroll Administrators. You carry the weight of ADP’s service reputation and client satisfaction in your hands.
Every day, you will utilize multiple tools and resources to develop accurate,prehensive, and friendly responses to clients’ inquiries regarding payroll practices and tax considerations. The nature of what you do every day will not change your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. T will be no shortage of new questions you’ll receive, which will keep things interesting, and our topranked training will help to set you up for success!
To thrive in this role, you must befortable working in a metricsdriven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, yourmunication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career , but friendships that last in apany that values inclusion.
Ready to #MakeYourMark? now!
To learn more about Client Services at ADP, watch : adp.careersClient_Services_Videos

WHAT YOU’LL DO

Responsibilities
What you can expect on a typical day:
Product Support. You will respond to client questions regarding our payroll and benefits products and provide application and product navigation support.

Support activities can include:

data maintenance, set up, configuration changes for multiple options (e.g., VacationPaid Time Off , Special Calculations, Time and Attendance schedule, 401k, and more) and new feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, etc.).
Payroll Processing Tax. You will assist clients with payroll processing and solve any issues that may arise. You will assist clients with tax changes for understanding, conduct research, and followup as needed. To ensure timely and accurate payroll and tax processing, you will provide timelymunication to the correct parties for any updates, changes, or client issues. You will monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active. You will use online tools in your daily role to do your job.
Consultation. You will act as a trusted advisor to your clients and provide consultative support and rmendation on product optimization during status calls and other interactions.
Quarter and YearEnd Support. During these periods, you will play a critical role w we resolve issues in partnership with our clients that surface in error prevention notices. Together, you will determine corrections and generate details on changes needed for processing additional payroll.
ing and Analysis. You will work onplex projects, including calculation updates, special reports, tax amendments,pany set up, troubleshooting, and more. You will research historical data, determine adjustments, and use online tools to make corrections.
Collaborate and Communicate. You will collaborate with internal teams (401k, Flexible Spending Accounts, Tax, etc.) and possibly thirdparty vendors to identify and resolve issues and ensure that these services meet client expectations. You will escalate issues when necessary andmunicate status and resolution to the client. You will also uing changes with your clients that could impact them and address their concerns. You will create standard client documentation and update it regularly.

TO SUCCEED IN THIS ROLE

Required Qualifications
At least two years of experience, OR
Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline,mitment, and problemsolving abilities you have developed and are excited to provide an environment w you can continue to make a meaningful impact.
You will have occasional extended hours during peak seasons and may work 5 10 hours of overtime 6 8 weeks of the year.

BONUS POINTS FOR THESE

Preferred Qualifications
Highlevel payroll knowledge, including payroll skills for processing client payrolls.
Basic knowledge of payroll tax principles and wage and hour laws.

YOU’LL LOVE WORKING BECAUSE YOU CAN

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who mon interests and experiences.
Grow your career in an agile, fastpaced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities.
Be your healthiest. Bestinclass benefits start on Day 1 because healthy associates are happy ones.
Focus on your mental health and wellbeing. We’re to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being t for one another.
Join apanymitted to giving back and generating a lasting, positive impactupon themunities in which we work and live.
Get paid to pay it forward. Companypaid time off for volunteering for causes you care about.
What are you waiting for? today!
A little about

ADP:

We are aprehensive global provider of cloudbased human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, andpliance expertise. We believe our people make all the difference in cultivating a downtoearth culture that embraces our core values, wees ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemedanizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:

ADP ismitted to an inclusive, diverse and equitable workplace, and is furthermitted to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at

ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and fullpliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click jobs.adplifeatadp to learn more about ADP’s culture and our full set of values.