Digital Banking Associate Position Available In Baldwin, Alabama
Tallo's Job Summary: The Digital Banking Associate position at United Bank requires 2+ years of banking experience, proficiency in Microsoft programs, and a customer-first mindset. Responsibilities include providing expertise on digital banking products, assisting with customer inquiries, and ensuring compliance with banking regulations. This full-time role in Magnolia Springs/Semmes offers a collaborative office environment for successful candidates.
Job Description
TITLE Digital Banking Associate
EOE STATEMENT
United Bank is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, color, religious beliefs, sex (including pregnancy), sexual orientation, gender, gender identity, marital status, age, physical or mental disability, genetic information, status as a protected or disabled veteran, national origin, or any other protected characteristic as required by applicable federal, state or local law.
ABOUT THE ORGANIZATION CATEGORY
Clerical
DESCRIPTION
The Digital Banking Associate will function as a subject matter expert for all Digital Banking products, services, systems, and enrollment. They will also support our Digital Banking initiatives, assist customers and internal departments with online banking services.
PRIMARY DUTIES & RESPONSIBILITIES
Provide Digital Banking expertise to employees and be a subject matter expert for digital banking products, services, and systems.
Complete and maintain Digital Banking product and service documentation and procedures.
Work closely with the Retail team to ensure exceptional customer experiences in our digital and remote service channels.
Resolve customer inquiries related to Digital Banking services and products in a timely manner.
Provide support and process requests received through the digital banking account-opening channel.
Support ATM and Mobile deposit transactions, BillPay and e-statement enrollments.
Assist with data analytics reports for tracking of customer adoption and bank performance.
Participate in the creation, implementation and testing of new Digital Banking products. .
Maintain knowledge and ensure compliance with all applicable State and Federal banking regulations, bank policies, and procedures, including but not limited to the Bank Secrecy Act/Anti-Money Laundering Program and Information Systems Security Policies.
Stay informed of current activities in the Digital Banking field, including new products and other general information about customers.
Back-up support for Treasury Management (Business Solutions) team with ability to master Remote Deposit Capture, ACH, Lockbox, and Positive Pay products.
Any other duties assigned by Management.
POSITION REQUIREMENTS MINIMUM REQUIRED EDUCATION, EXPERIENCE & SKILLS
2+ years of previous banking experience with advanced knowledge of banking operations, products, and services.
Proficiency with computer programs such as Microsoft Word, Excel, and Outlook, with the ability to adapt to changing technology.
Must be self-driven and accurate in completing responsibilities with strong attention to detail and accuracy
Strong problem-solving, analytical, research and decision-making abilities.
Have a customer-first mindset.
High school diploma or equivalent.
PREFERRED EDUCATION, EXPERIENCE & SKILLS
Bachelor’s degree in Business, Finance, or Information Technology or related field
Experience in new account opening in a retail banking environment
Experience with online banking platforms, mobile applications, and financial technology
ESSENTIAL KNOWLEDGE, MENTAL & PHYSICAL REQUIREMENTS
Excellent communication skills.
Ability to manage time and competing priorities in a fast-paced environment.
Strong interpersonal skills with the ability to interact with all levels of an organization.
Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives.
High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term.
Adaptability and flexibility.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand, or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to ten pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity.
WORK ENVIRONMENT
This job operates in a professional office environment.
FULL-TIME/PART-TIME
Full-Time
MINIMUM EDUCATION
High school diploma or equivalent
POSITION
Digital Banking Associate
EXEMPT/NON-EXEMPT
Non-Exempt
REQ NUMBER CLE-25-00012 LOCATION
Magnolia Springs / Semmes
