Retail Banker I Position Available In Baldwin, Alabama

TITLE Retail Banker

I EOE STATEMENT

United Bank is an Affirmative Action and Equal Opportunity employer. We consider all qualified applicants without regard to race, color, religious beliefs, sex (including pregnancy), sexual orientation, gender, gender identity, marital status, age, physical or mental disability, genetic information, status as a protected or disabled veteran, national origin, or any other protected characteristic as required by applicable federal, state or local law.

ABOUT THE ORGANIZATION CATEGORY

Customer Service

DESCRIPTION JOB FUNCTION / SUMMARY

Retail Bankers are primarily focused on creating outstanding customer interactions. These excellent service experiences are centered on accurate cash handling, speed of service, superior problem resolution, risk mitigation through fraud detection and compliance, and personalized value-added customer discussions and referrals.

PRIMARY DUTIES & RESPONSIBILITIES

Works to build, maintain, and grow customer relationships through quality, personalized interactions based on excellent service, according to company standards.
Identifies customer needs and makes appropriate referrals through excellent service efforts.
Handles customer transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, and other forms of negotiable items.
Safeguards the bank’s assets and ensures the security of the working environment while processing transactions accurately.
Maintains and balances a cash drawer, with extensive cash handling expected.
Handles customer requests such as service charge questions, account maintenance, or research.
Maintains a working knowledge of processes, products, and services offered.
Verifies endorsements, receives proper identification, ensures validity, and identifies counterfeit currency.
Examines checks deposited and determines proper funds availability based on regulatory requirements and completes hold notices when necessary and according to policy.
Meets and greets the public in a professional manner that reinforces United Bank’s service standards.
Assists in managing operational loss to include seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing.
Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role.
May function in a mentor capacity offering guidance, instruction, and training of peers enforcing policy and procedure.
Adheres to professionalism standards to include demeanor, dress, and station orderliness.
Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act.
Any other duties as assigned by Management.

POSITION REQUIREMENTS MINIMUM REQUIRED EDUCATION, EXPERIENCE & SKILLS

High School Diploma or equivalent
6 months cash handling, teller experience or customer service
Exceptional customer service skills
Basic computer skills including Microsoft Office and the ability to learn internal technology systems to perform work tasks
Understanding of basic math concepts and cash counting
Strong interpersonal and communication skills, both verbal and written
Professional demeaner and superior problem-solving skills

PREFERRED EDUCATION, EXPERIENCE & SKILLS

Associates degree or higher preferred. Concentration in Business preferred
Experience in maintaining and balancing a cash drawer or vault
Previous banking experience or product/services referral experience strongly desired

ESSENTIAL KNOWLEDGE, MENTAL & PHYSICAL REQUIREMENTS

Excellent communication skills.
Ability to communicate in person, on the phone, and through electronic channels
Detail oriented – must be able to process transactions accurately and efficiently
Ability to manage time and competing priorities in a fast-paced environment
Strong customer focus and relationship-building skills
Strong interpersonal skills with the ability to interact with all levels of an organization.
Collaborative professional skills that lead to a collegial and partnered approach to meeting objectives.
High motivation with ability to successfully meet individual and team goals while maintaining individual performance over the long term.
Adaptability and flexibility.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear, stand, or sit for long periods of time, open filing cabinets, walk, stoop or bend, use hands to handle or feel and reach with hands and arms. The employee must frequently lift and/or move up to ten pounds, occasionally lift and/or move up to 25 pounds and complete tasks requiring manual dexterity.

WORK ENVIRONMENT

This job operates in a professional office environment.

FULL-TIME/PART-TIME

Full-Time

MINIMUM EDUCATION

High School diploma or equivalent and one year of customer service, call center, or banking/financial institution experience

POSITION

Retail Banker

I EXEMPT/NON-EXEMPT

Non-Exempt

REQ NUMBER CUS-25-00017 LOCATION

Silverhill