Personal Banker I – Southeast Cobb (Smyrna, GA) Position Available In Cobb, Georgia

Job Description:

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready totake the next step? Discover a career in banking at Fifth ThirdBank.

GENERAL FUNCTION

Selected candidates are intended to become aRetail Personal Banker I after completing a 4-8 week on-boardingand education program that includes rotations in operations andSales & Service. There will be a certification at the conclusion ofthe program to provide selected candidates the opportunity todemonstrate skills necessary to successfully perform a role withinthe Retail Personal Banker job family. The Personal Banker I is aFinancial Center position focused on using the consultative salesprocess to proactively identify and meet the financial needs ofcustomers or prospects. The Personal Banker I maintains focus onacquiring new households and/or deepening existing customerrelationships through a variety of activities, including but notlimited to lobby leadership (Financial Centers) or aisle time (BankMarts) and tele-consulting. This role is responsible for processingteller transactions as well as working as a member of the platformstaff.

Responsible and accountable for risk by openly exchangingideas and opinions, elevating concerns, and personally followingpolicies and procedures as defined. Accountable for always doingthe right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. Whileoperating within the Bank’s risk appetite, achieves results byconsistently identifying, assessing, managing, monitoring, andreporting risks of all types.

ESSENTIAL DUTIESANDRESPONSIBILITIES

Use the consultative sales process and Financial NeedsAssessment to build a thorough customer profile and identifycurrent and future financial needs. Maintain an in-depth knowledge of Retail consumer and smallbusiness products/services and recommend appropriate solutionsusing our value proposition. Utilize CAMP and other approved Marketing tools to proactivelyreach out to customers and set appointments for periodic financialreviews. Primarily focused on cross-selling to existing customer baseand engaging in outside sales activities (i.e. Membership Advantageonsite presentations, business sales calls, community financialliteracy events, etc.) as directed. Establish close working relationships with assigned BusinessPartners (Mortgage, Small Business, Commercial and Investment),referring customers when appropriate to provide timely, andholistic financial solutions. Consistently meet/exceed customer experience andindividual/team production goals and enhance year-over-year revenuegrowth as measured by the Financial Center P&L. Provide guidance to CSRs with respect to the sales and referralprocess. Promote customer satisfaction with a friendly, helpful demeanorand professionalism. Act with confidence by answering customer questions and owningcustomer issues. Maintain a position of trust and responsibility by keeping allbusiness confidential. Follow the Bancorp Code of Business Conduct and Ethics andother related policies, maintaining ethical behavior at alltimes. Adhere to established policies and procedures whileopening/servicing the full range of Retail products. Participate in the consumer loan and bankcard process, owningsourced loans from application through closing. Participate in the opening/closing process of the FinancialCenter or Bank Mart as directed by the Financial CenterManager. Keep up to date on Retail procedures in place to mitigatefraudulent activity and unnecessary risk or exposure.

SUPERVISORYRESPONSIBILITIES

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIESREQUIRED

College degree or work experience providing transferrableskills, or, combination of education and experience. Experience in the financial industry preferred. Demonstrated ability to develop comfort level with salesactivities designed to acquire new consumer household and smallbusiness customers and/or cross-sell to established customers. Must be able to demonstrate understanding of advanced mathfunctions that will allow for analysis of credit and financialinformation. Ability to professionally represent Fifth Third Bank in termsof appearance and verbal/written communication. Demonstrated ability to develop a working knowledge of Retailpolicies and procedures in order to utilize good judgment in makingsound decisions. This position requires S.A.F.E. Act registration at the time ofemployment through the Nationwide Mortgage Licensing System (NMLS).The NMLS web site (mortgage.nationwidelicensingsystem.org) providesthe MU4R questions and registration required for employment in thisposition.

WORKING CONDITIONS

Normal office environment. Extending viewing of computer screens. This program will require the ability to travel within theaffiliate for training as well as scheduling flexibility. Travel outside of the affiliate will be required for variousclassroom training sessions.#LI-DH1Personal Banker I – SoutheastCobb (Smyrna, GA)LOCATION — Smyrna, Georgia 30080Fifth Third Bank,National Association is proud to have an engaged and inclusiveculture and to promote and ensure equal employment opportunity inall employment decisions regardless of race, color, gender,national origin, religion, age, disability, sexual orientation,gender identity, military status, veteran status or any otherlegally protected status.

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