Sales & Service Representative (Universal Banker) Position Available In Hall, Georgia
Tallo's Job Summary: The Sales & Service Representative (Universal Banker) at First Citizens Bank in Gainesville, Georgia, processes transactions, assists customers, and educates them on bank services. Qualifications include a high school diploma or GED with 6 months of customer service experience. Preferred skills include bilingual proficiency and banking/finance experience. Benefits are provided. Visit https://jobs.firstcitizens.com/benefits for more information.
Job Description
Overview Are you a people person? Be a First Citizens person! Join our branch team and make a difference. The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
The successful candidate will demonstrate:
Communication Skills –
Interpersonal :
Comfortable and confident with proactively engaging in conversation
Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions
Adaptability:
Has the ability to learn and adapt quickly to new information and technology
Teamwork:
Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility:
Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
Agility:
Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Engaging customers in conversation to understand their banking needs and preferences Processing transactions accurately and efficiently Providing assistance with account servicing needs Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications High School Diploma or GED and 6 months customer service experience
Highly Preferred Skills & Experiences:
Bilingual (English/Spanish) 1+ years of recent experience in banking/finance
Additional Preferred Skills and Experiences:
Ability to engage in sales conversations with current and potential clients; experience with meeting a sales metric Strong interpersonal skills; a “team player” mentality Professional communication skills, both written and verbal Reliability – this position is fully in-branch, so please ensure you’re within a good commuting distance of 643 E.E. Butler Parkway, Gainesville, Georgia 30501 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Qualifications:
High School Diploma or GED and 6 months customer service experience
Highly Preferred Skills & Experiences:
Bilingual (English/Spanish) 1+ years of recent experience in banking/finance
Additional Preferred Skills and Experiences:
Ability to engage in sales conversations with current and potential clients; experience with meeting a sales metric Strong interpersonal skills; a “team player” mentality Professional communication skills, both written and verbal Reliability – this position is fully in-branch, so please ensure you’re within a good commuting distance of 643 E.E. Butler Parkway, Gainesville, Georgia 30501 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
