Consumer Banking Relationship Specialist (Relationship Banker) Position Available In Haralson, Georgia

Job Description:

Responsible for utilizing knowledge of banking products andservices to build professional relationships with customers andengaging in meaningful conversations regarding their financialneeds and goals. Promote a positive, helpful, and friendly teamenvironment and provide exceptional customer service at all timesEssential Job Functions 1. Cultivate professional relationshipswith customers, utilizing assessment tools and engaging customersin meaningful conversations to uncover needs, make appropriaterecommendations, and submit referrals to banking center teammembers or line of business partners. 2. Utilize assessment toolsto maintain detailed notes regarding customer conversations andinteractions. 3. Open and service deposit accounts. 4. Facilitateand process account transactions accurately and efficiently tominimize errors and reduce fraud. 5. Actively participate inmorning huddles, calling efforts, business development, andconstructive coaching conversations with leadership. 6. Demonstrateempathy and proactively resolve client concerns in a timely,professional, and positive manner, escalating issues to next levelof authority, as needed. 7. Collaborate effectively with line ofbusiness partners to foster teamwork, exceptional customer service,and continuous learning. 8. Actively promote teamwork, leading byexample and taking initiative to assist others. 9. Provide backupand assistance to other retail banking roles and locations, asnecessary. 10. Model and champion the Bank’s standards forexceptional customer service. 11. Enthusiastically support thebank’s values and mission. 12. Display a high degree of integrity,trustworthiness, and professionalism at all times. 13. Complete allessential training timely. 14. Display enthusiasm for continuouslearning, accepting and applying constructive feedback from moreexperienced team members. 15. Maintain consistently goodpunctuality and attendance to work. 16. Adhere to all Bankpolicies, procedures, and guidelines. Knowledge, Skills & Abilities1. Knowledge of bank products and services (e.g., online banking,mobile banking applications, banking cards) 2. Knowledge of bankpolicies and procedures 3. Critical thinking and communicationskills 4. Ability to provide excellent customer service anddemonstrate a helpful, friendly, approachable, enthusiastic, andprofessional disposition 5. Ability to demonstrate confidence andact as a trusted advisor 6. Ability to communicate effectively bothverbally and in writing 7. Ability to demonstrate team playerapproach, capable of thriving in a continually changing environment8. Ability to demonstrate critical thinking skills and accurate andefficient productivity, including attention to detail 9. Ability towork without close supervision 10. Ability to maintainconfidentiality 11. Ability to follow policy and procedureincluding safety and security procedures 12. Ability to travel toother work locations (e.g., training, staffing shortages), asneeded 13. Skill in using computer and Microsoft Officeapplications necessary to perform essential job functions BasicQualifications 1. High school diploma or equivalent required;bachelor’s degree preferred 2. 1 year experience interacting withpeople and displaying excellent service skills, demonstratedthrough work, military and/or education, required 3. Basicknowledge of personal finance and household budgeting required 4.Knowledge of, experience with, and ability to explain bankproducts, online banking, mobile banking applications, bankingcards, etc. preferred 5. Experience in retail customer serviceand/or sales preferred 6. NMLS preferred (required for lendingactivities)