Solutions Desk Associate Position Available In Dukes, Massachusetts

Solutions Desk Associate Marthas Vineyard Bank 517 South Road, Chilmark, MA 02535 Customer service to both customers and internal MVB team members for deposit relationships, debit cards and related applications. Position Responsibilities Perform Interactive Teller Machine (ITM) transactions. Use the Bank’s CRM System to log customer issues and feedback. Provide support to customers via phone, email, chat, and video. Handle inbound customer questions, issues, and concerns. Solve customer and non-customer problems. Identify, research, and resolve customer issues. Perform a variety of clerical duties in support of the account operations function. Support of digital banking applications, including but not limited to online banking, mobile banking, Zelle, card controls and Notifi. Perform Account Operations tasks as assigned. Promote Bank solutions that make our customers financial lives easy. Perform routine customer transactions. Performs switchboard operations, distributing calls as necessary. May serve in an Account Operations Associate role as needed. Work hours are currently 8 hours a day Monday-Friday, which may change to meet customer needs Employee Responsibilities Recognize and demonstrate the

Bank’s Core Values:

We value and respect the contribution of each member of the team. We work together to support our mutual goals. We foster an inclusive, non-hierarchical environment. We gain a sense of fulfillment through our contribution to the whole. We manage client and company resources responsibly. We are passionate about our craft. Each day our effort is focused on doing better than the day before. Be curious. Expect the highest quality work from ourselves. Enable our creativity with continuous self-improvement. We go out of our way to do the right thing. Going the distance to do right by our customers and colleagues. Protect the confidentiality and privacy of our customers – no matter what. Embody the gold standard of professional ethics. Avoid even the appearance of impropriety. We are candid and kind. Our integrity, built on the trust of our community and among our peers, depends on our ability to communicate with respect, honesty, and candor. Have the courage to be honest. Trust and empower individuals. Hold each other accountable to uphold our values. Maintain knowledge of services in area of responsibility. Maintain basic knowledge of related state and federal banking compliance regulations. Demonstrate understanding and adherence to Bank Security procedures. Work within procedural limits of position. Any other tasks or projects assigned by supervisor. Position Qualifications High school diploma. Excellent organizational and customer skills. Computer skills and proficiency with Microsoft Office applications (Windows, Word, and Excel spreadsheets). Banking experience preferred. Successful completion of the Bank’s CSR (Customer Service Representative) training. Requires excellent organizational and interpersonal skills. Physical & Environmental Aspects Must be able to stand or sit for long periods of time. Work is normally performed in an office environment. May operate office equipment necessary to perform job function.