Operations Representative, Farmington Position Available In Franklin, Maine

Operations Representative, Farmington 4.2 4.2 out of 5 stars 198 Front Street, Farmington, ME 04938 We are looking for an experienced Operations Representative to add to the team! The Operations Rep position is multi-function, as it is responsible for performing operational duties and maintenance related to deposit and loan products and services. It is also responsible for several day-to-day tasks associated with the current and future electronic systems including, but not limited to remote deposit capture, consumer and commercial online banking, electronic statements, bill pay, debit cards, mobile banking, mobile deposit, external bank transfers, person to person payments, commercial online wires, ATMs, and account alerts. This position is additionally accountable for ensuring the accuracy of electronic barcoding/scanning/indexing of all deposit and loan documents; this includes managing the integrity and quality for all scanned documents. This position also provides support related to loan products & services. Key responsibilities Operational duties will vary but may include the following: resolve email and phone requests from customers and bank employees, respond to customers via email or letter, print daily notices, perform deposit and/or loan account maintenance, process incoming wires, handle returned deposited items, analyze reports, process incoming or outgoing postal and branch mail and/or handle debit card-related tasks. Assist and provide support to the customer service staff with Operations-related questions by answering emails and incoming calls on the Deposit Operations and/or Loan Operations phone line(s). Provide professional, courteous, and efficient service to all internal and external customers. Support the day-to-day operations of electronic customer delivery systems to include remote deposit capture, consumer and commercial online banking, electronic statements, bill pay, debit cards, mobile banking, mobile deposit, ACH, ATMs, and account alerts. Responsible for completing the daily indexing process, ensuring image quality and accuracy of indexed data. May assist with barcoding, scanning and indexing of documents. Qualifications Effective written and verbal communication skills Strong attention to detail Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to apply common sense understanding to carry out instructions furnished written and orally. Ability to deal with problems involving several concrete variables in standardized situations. Location This position is located in Farmington and may be eligible for a hybrid schedule. Why Join Our Team? At Franklin Savings Bank, we value our employees as our greatest asset and are committed to their growth and well-being. We are proud of our culture, where we are dedicated to providing our employees with an environment of caring, comradery, and fun! In addition, we prioritize our commitment to our communities in which we live and work. We sponsor over 100 events each year and in 2024 we donated more than $500,000 to local non-profits! Embrace the opportunity to grow with a team where your contributions are truly valued. Apply today at www.franklinsavings.bank/careers and include your cover letter, resume, and three professional references. This position will remain open until the right candidate is found. Franklin Savings Bank is an Equal Opportunity Employer. All persons shall have the opportunity to obtain employment without discrimination because of race, color, religion, national origin, citizenship, sex, age, disability, handicap, sexual orientation, gender identity, veteran status, military status, or other impermissible criteria.

Job Type:

Full-time Benefits:

401(k) Health insurance Paid time off Parental leave Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed

Shift:

Day shift

Work Location:

In person