Financial Counselor I – Reunion Village ED Position Available In Polk, Florida

Financial Counselor I

• Reunion Village ED
  Davenport, Florida
  Patient Accounting & Patient Access
  No
  OH Reunion Village
  Day
  OH Reunion Village
  238893
  Job Description
  Position Summary
  Reunion Village ED
• 8011 Osceola Polk Line Rd, Davenport, FL 33896

Shift:

VFT

• 3/12 hour shifts: Thursday, Friday, Saturday 7:00am
• 7:30pm

About Orlando Health:

Orlando Health Horizon West Hospital is a 60-bed acute-care hospital

• with room to grow to 120-beds
• located in the Horizon West community of Winter Garden, Florida.

The facility offers a full complement of services, including heart care with full cardio-diagnostic capabilities, digestive health, emergency care, outpatient imaging and lab, orthopedic and sports medicine. Advanced surgical services include minimally invasive and robotic surgery options with specialty in general, thoracic, podiatric, orthopedic and advanced gynecologic procedures. The hospital seamlessly integrates with an adjacent medical pavilion, providing multiple points of healthcare access.
Orlando Health Horizon West is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 29,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve.
Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wver possible, so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Position Summary:

The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.
Responsibilities

• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner
  that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any
  advance directives.
• Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
• Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
• Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation
  of payment options and collections of monies due.
• Follows Patient Financial Services policies related to cash handling.
• Performs basic individual cashiering functions.
• Collects and inventories patient valuables following policy guidelines.
• Maintains basic understanding of the medical necessity screening process and appropriate systems.
• Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as
  necessary.
• Maintains departmental logs for statistical reporting.
• Consistently meets Quality Assurance standards set by Patient Access and the department.
• Meets departmental goals regarding collections, productivity and customer service.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental
  needs.
• Meets federal, state and hospital requirements related to compliance issues.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
  and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
  Other Related Functions
• Attends and participates in department staff meetings and attends other meetings as assigned.
• Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
• Meets all corporate and Patient Financial Services annual recertification and education requirements.
• Assists his/her manager in planning and organizing department activities.

Qualifications

Education/Training:

• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements.
  Licensure/Certification
  None.
  Experience
• Two (2) years’ experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.