Oncology Financial Navigator Position Available In Atlantic, New Jersey

AtlantiCare Regional Medical Center All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Description

POSITION SUMMARY

The Financial Navigator is responsible for promoting an integrated, coordinated approach to managing both the care and financial obligations of patients and their families at the AtlantiCare Cancer Care Institute. This role serves as a liaison to both internal and external resources, helping patients access co-pay assistance, drug replacement programs, and other financial support services. The Financial Navigator will be instrumental in developing, implementing, and improving standard operating procedures to effectively manage patients’ financial responsibilities while guiding them toward the appropriate resources and services. In addition to providing essential support to patients, the Financial Navigator helps minimize the financial impact to the organization by ensuring that uninsured and under-insured patients are connected with appropriate financial assistance programs. This not only supports patients’ access to high-quality care but also helps safeguard the organization’s revenue stream and reduces the risk of uncompensated care, making this role a critical part of both patient care and the financial sustainability of the Institute. Key Responsibilities Serve as the primary point of contact for patients seeking financial assistance, including co-pay support, drug replacement, and other available financial programs. Develop and implement processes to streamline access to financial assistance, ensuring patients are aware of and connected to available resources. Meet with new patients to introduce and promote the Institute’s financial support programs and services. Educate patients on the availability of Patient Assistance Programs (PAP) and assist with determining eligibility for free drugs, replacement drugs, and co-pay assistance. Coordinate with clinical teams, social workers, and pharmacy staff to identify eligible patients and obtain necessary documentation for PAP applications. Conduct interviews with patients to collect financial information and support PAP applications, ensuring all forms are completed accurately and submitted timely. Track, monitor, and follow up on the status of PAP applications, coordinating with pharmacy, physicians, and clinical staff as needed. Generate applications for PAP renewals and communicate medication dosages and changes with the clinical team. Forward adjustment requests to Revenue Cycle Management for patients receiving assistance, as applicable. Track and maintain data on new patients treated at the Cancer Center, using analytics to drive decisions and process improvements. Obtain authorizations for research and non-FDA approved procedures and treatments, submitting letters of medical necessity and following up on approvals. Collaborate with the oncology leadership team to gather quality and demographic data for growth analysis, trends, and opportunities. Performance Expectations Provide exceptional customer service to patients, ensuring a smooth process for accessing financial assistance and support. Participate in performance improvement efforts and demonstrate a commitment to teamwork and cooperation. Maintain effective communication with nursing staff and financial counselors to ensure timely treatment. Assist oncology leadership with the collection of data to analyze growth, trends, and areas for improvement.

Qualifications Education:

Bachelor’s degree required, Master’s degree preferred, or at least 10 years of equivalent, relevant experience in a healthcare environment or office setting with diverse patient populations.

Experience:

Previous experience in healthcare financial assistance or patient services preferred.

Knowledge:

Strong understanding of insurance coverage, eligibility, pharmacy formulary, prior authorization, coordination of benefits, diagnosis codes, and billing.

Technical Skills:

Proficiency with Microsoft Office and data entry functions required. Work Environment This position may require reaching, stooping, kneeling, and crouching for up to 25% of the workday. Frequent lifting of up to 25-30 pounds may be required. Reporting Relationships This position reports to the Oncology Practice Manager. AtlantiCare offers eligible Full-time and Part-time team members the ability to participate in Medical, Dental, Vision, 401(k)/403(b), Life Insurance, Disability and other supplemental benefit programs. Job Category Cancer Center Hours Per Week 40 Weekends Required? No Holidays Required? No Shift Days Posititon Status Full-Time Job Details Pay Range $53018 – $79572 Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions. Equal employment opportunity, including veterans and individuals with disabilities. PI273359961