Customer Transformation – Sales & Pricing Senior Manager Position Available In New York, New York

Job Order Number:

DG0156335

Job Title:

Customer Transformation

• Sales & Pricing Senior Manager

Company:

PwC Location:

New York, NY

Salary:

Education:

Information Not Provided

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

 

• Specialty/Competency:

• Customer

• Industry/Sector:

• TMT X-Sector

• Time Type:

• Full time

• Travel Requirements:

• Up to 80%At PwC, our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives.

These individuals analyse client needs, develop customer-centric solutions, and offer guidance and support to help clients enhance their customer experience and drive business growth.

Those in customer experience at PwC will specialise in providing consulting services focused on enhancing the overall customer experience. You will analyse customer touchpoints, design customer journey maps, and offer guidance and support to help clients create seamless and personalised experiences that drive customer satisfaction, loyalty, and advocacy.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:+ Craft and convey clear, impactful and engaging messages that tell a holistic story.+ Apply systems thinking to identify underlying problems and/or opportunities.+ Validate outcomes with clients, share alternative perspectives, and act on client feedback.+ Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.+ Deepen and evolve your expertise with a focus on staying relevant.+ Initiate open and honest coaching conversations at all levels.+ Make difficult decisions and take action to resolve issues hindering team effectiveness.+ Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm’s code of conduct, and independence requirements.

The OpportunityAs part of the Customer Experience team you are expected to lead the way in providing customer consulting services. As a Senior Manager you are expected to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are expected to leverage your specialized knowledge and technical acumen of industry-leading business trends, the firm’s client service offerings, and professional industry networks to deliver quality results to clients and provide strategic input into the firm’s business strategies.

Responsibilities

• Manage large-scale projects and confirm their successful execution
• Innovate and enhance processes to improve efficiency
• Maintain exceptional operational standards
• Interact with clients at a senior level to confirm project success
• Build trust with multi-level teams and stakeholders through transparent communication
• Motivate and coach teams to address complex challenges
• Apply advanced technical knowledge and industry insights
• Drive results by leveraging the firm’s broad service offeringsWhat You Must Have
• Bachelor’s Degree
• 7 years of experienceWhat Sets You Apart
• Conducting Voice of the Customer Analysis
• Determining adoption rates and price elasticity
• Analyzing customer economics and business performance
• Conducting customer segmentations and segmentation strategies
• Developing customer-centric operating models
• Performing statistical analyzes and segmentation
• Developing and implementing Go To Market models
• Specialization in pricing and profitability strategy
• Writing and visual communications abilitiesLearn more about how we work: https://pwc