Escalation Specialist Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Escalation Specialist position in Charlotte, North Carolina, offers a salary range of $18-$20 per hour. This 6-month contract role in the Banking/Financial Services industry involves handling wire transfer investigations, processing payments, and communicating with internal and external stakeholders. Required skills include analytical abilities, risk awareness, and excellent communication skills. Contact Sakshi Gupta at sakshi.gupta@collabera.com for more information.
Job Description
Job Description
Escalation Specialist Contract:
Charlotte, North Carolina, US Salary Range:
18.00
- 20.
00 |
Per Hour Job Code:
361036
End Date:
2025-05-17
Days Left:
19 days, 23 hours left
Position Details:
Position:
Escalation Representative
Industry:
Banking/Financial Services
Job duration: 6 Months (Possible Extension)
Location:
Charlotte, NC 28262
Shift:
Mon
- Fri
Pay range - $18•$20/hr
Job Description:
The escalations representative will be responsible for handling approx. 45-55 cases per day as it relates to wire transfer investigations. This includes but not limited to payment research, matching inbound wire to outbound wire to identify discrepancies, formatting issues, invalid details etc. Use of swift, fed and chips electronic messaging to Correspondent Financial Institutions and Internal Client Service officers via internal email. Position can reside in Charlotte and/or Philadelphia.
Required Skills:
Wire Transfer Knowledge
- Chips/Fed/Swift
Analytical Skills Risk Awareness Attention to detail Communication skills - verbal and written Customer Centricity Ability to work in fast paced operational environment 1+ years wire transfer experience(processing or investigations) Wire Investigations background Job Requirement
Compliance
Risk Management
Wire transfer
Investigations
Pega
Risk awareness
Problem solving
SWIFT
FED
CHIPS
Payments
ACH
Payment processing
Reach Out to a Recruiter
Recruiter
Email
Phone
Sakshi Gupta
sakshi.
gupta@collabera.com
