Revenue Collections Specialist Position Available In Wakulla, Florida

Revenue Collections Specialist Wakulla County Board of County Commissioners Crawfordville, FL 32326 JOB

GENERAL DESCRIPTION OF DUTIES

This is a highly responsible and professional position conducting administrative work and revenue-related activities for the Board of County Commissioners. Work is performed under the supervision of the Public Works Office Manager. Must be able to exercise independent judgment and initiate the performance of work tasks.

EXAMPLE OF DUTIES REVENUE COLLECTION

Duties include conducting the everyday activities of the Revenue Collections department as it relates to sewer and other monthly billings. Additionally, responsible for receiving, recording and transferring all incoming revenue to the county to the Clerk of the Court and ensuring that all related ordinances and resolutions are enforced in an equitable manner. Responsible for the billing and collection of county revenues for the following programs and services:

• County Sewer (including direct billing of Talquin customers, as well as monitoring of billing and collections performed by

COS & PAWS

)

• Public Services Tax (PST)
• County Septic Haulers
• Fuel Yard Program

CUSTOMER SERVICE

Provides excellent customer service to County residents, utility customers, and stakeholders in an urgent and professional manner. Communicates clearly and consistently via phone, email, and written correspondence. Develops and maintains a thorough understanding of County policy and procedure and assists citizens in understanding and navigating those processes.

Specific customer service tasks can include:

• Answering multi-line telephone
• Assisting customers in-person
• Receiving customer payments
• Receiving applications and establishing new accounts for services
• Closing and transferring accounts
• Assisting customers with service-related questions and complaints
• Communicates with County operations departments (Sewer Operator, Road & Bridge Supervisor) to address service-related issues
• Assisting in finding solutions for citizens requests, including referring to the correct department
• Preparing Concurrency Letters
• Assist in sewer expansion with new customer communication and records retention

ADMINISTRATION

Conducts various administrative tasks related to the operation of the Revenue Collections or Public Works Department.

This includes the following:

• Preparing Disbursement Requests
• Reporting and tracking solid waste complaints, being a liaison for citizens
• Preparing daily deposits
• Maintaining database of sewer connections
• Enter service requests for the Public Works Department

WORK ENVIRONMENT AND PHYSICAL

DEMANDWork is performed in an office setting, mainly indoors, at a desk with a computer terminal while enduring frequent interruptions in daily tasks. Physical demands include, but are not limited to, walking and sitting.

Reasonable accommodation will be made for otherwise qualified individuals with a disability.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of personal computers, word processing and spread sheet applications (Microsoft Outlook, Word, Excel and PowerPoint)Excellent written and verbal skillsKnowledge of budget and accounting methods, techniques and principlesAbility to work with employees and the publicAbility to plan and organize complex assignmentsAbility to establish and maintain effective working relationships as necessitated by the workAbility to organize data into logical formatAbility to utilize problem-solving techniqueAbility to understand and apply applicable rules, regulations, policies and procedures relating to revenue collectionsAbility to prepare reports relating to revenue statisticsAbility to analyze policy issues and determine proper resolution

SUPPLEMENTAL INFORMATION

Wakulla County is an Equal Opportunity Employer. Veterans are encouraged to apply, and preference will be given to qualified applicants. For additional information, please send an email to humanresources@mywakulla.com.

Supplemental Info:

A generous benefits package with a potential value of up to $30,000 annually. Full-time employee benefits include employer-sponsored health insurance ($5/month employee only, $305/month whole family), $50,000 sponsored life insurance, and short-term disability. Up to 15% of salary contribution to Florida Retirement System, Paid Time Off including holiday, vacation, sick, parental, and bereavement leave.