Collections Position Available In Columbus, North Carolina

Collections
Call Center & Customer Service
$ 15 / Hour
location_on
Whiteville, North Carolina
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Adecco is currently assisting a Large Tech Client in their search to fill a Collections position located in Whiteville, NC 28472 zip code.

Pay Rate:

$
15.00/HR

Shift:

Monday – Saturday (NEEDS

TO BE FLEXIBLE BETWEEN

8am – 9pm)
•Worker will need to be flexible with their work schedule. One week they could work 8 to 5, next 9 to 6 and so on. They get their schedule weeks in advance, so they know ahead of time. They do work about one Saturday a month.
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-off.

Job Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Place or receive calls in priority order as established by management.
Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay.
Navigate and interpret various screens and relay information to clients accurately and professionally.
Determine cause of delinquency and best course of action to assist delinquent customer.
Document all collection efforts for each assigned account in accordance with established procedures, which may include using action and reaction codes, rescheduling feature, scratch pad entries, etc. in the collection system.
Communicate collection efforts to branch lenders on assigned accounts in accordance with established standards, if applicable.
Order updated credit bureau report or initiate skip tracing process in accordance with established standards.
Review files from Loan Services in accordance with established standards, if applicable.
Initiate deferrals on accounts based upon written policy guidelines.
Communicate regularly with collections supervisor on status of problem accounts in accordance with established standards.
Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures.
Ensure that appropriate letters are sent to debtors.
Process customers payments through electronic draft, if applicable.
Process account maintenance transactions according to established guidelines.

Qualifications:

High School Diploma or equivalent
Good verbal and writtenmunication skills
Good decision-making and problem-solving skills
Good time managementanizational skills
Ability to utilize Microsoft applications, including Outlook, Word, Excel, Access, and PowerPoint
Ability to work in a team environment
Ability to work flexible schedule, including overtime as needed
•Bilingual Preferred
Today to be considered for this Collections job and any other positions with Adecco.

Pay Details:

$15.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

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