Resolutions Specialist Excise Position Available In Wake, North Carolina

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Resolutions Specialist Excise 
Salary $39,671.00 – $69,426.00 Annually Location Wake County, NC Job Type Permanent Full-Time Job Number 25-07305 60083126 Department Dept of Revenue Division Excise Tax Opening Date 06/06/2025 Closing Date 6/12/2025 5:00 PM Eastern Job Class Title Administrative Specialist II Position Number 60083126 Salary Grade

NC09 DESCRIPTION

BENEFITS
QUESTIONS

Description of Work Salary Grade:

NC09 The North Carolina Department of Revenue is recruiting for a Resolutions Specialist in our Excise Tax Division. As a Resolution Specialist, your responsibilities include, but are not limited to: Resolve tax return problems and questions for taxpayers, other units and outside agencies Research files and regulations to resolve problems and answer questions from taxpayers, representatives from the Excise tax industry, and officials of other states Provide leads and information to tax auditors and others; examine various tax reports to ensure accuracy, determining the disposition of refunds requested and/or issuance of tax assessments for additional liability and notifying taxpayer of such determination Administer and explain Excise tax laws, rules, procedures and regulations to taxpayers by telephone, mail, and in person Analyze information provided by the taxpayer and be able to determine which of the returns and schedules are needed for the situation Respond to questions or problems that are directed to the Excise Tax Division Explain correct filing procedures for various tax types, and collection of proper tax, penalties and interest Remain up to date with tax returns and law changes

COMPENSATION & BENEFITS

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
Some highlights include:

• 12 paid holidays per year
• 14 vacation days per year which increase as length of service increases and accumulates year-to-year
• 12 sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Paid Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program
• Eligibility for Academic Assistance Knowledge, Skills and Abilities / Competencies Strong computer skills (Microsoft Office) to compose letters and reports and work in multiple computer systems to achieve goals Public contact and prompt customer service skills to provide taxpayer assistance via telephone, correspondence, and in person on a full-time basis
  Analyze and interpret data, policy and procedures, and utilize business and accounting principles
  Able to meet deadlines and produce accurate documentation

Management Preferences:

Experience in maintaining and updating files, records and reports
Experience reviewing documents and records for accuracy and completeness Knowledge in analyzing, interpreting, and communicating agency specific information, policies, procedures, and NC general statutes to customers Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. “Tax compliance” is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. “See Resume” or “See Attachment” will NOT be accepted. Applicants eligible for veteran’s preference should attach a copy of form DD-214. If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627. If you have general questions about the application process, you may contact Human Resources at 919-814-1200 orHumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083. Employer
State of North Carolina
Website
http://www.dor.state.nc.us/
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