TPAC Revenue Officer I Position Available In Wake, North Carolina

TPAC Revenue Officer I State of North Carolina – 3.4 Raleigh, NC Job Details Full-time $43,738 – $76,542 a year 1 day ago Benefits Paid holidays Health insurance 401(k) Pension plan On-the-job training Parental leave 403(b) Loan forgiveness Qualifications Microsoft Word Driver’s License 1 year Leadership Entry level Full Job Description JOB These positions have been established as hybrid teleworking with a minimum starting salary of $48,000.If you are looking to start a career, better balance your professional and personal life, or simply to serve North Carolina citizens, a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term, rewarding and satisfying careers.

The North Carolina Department of Revenue continuously recruits statewide for Revenue Officer I positions and is accepting applications for any current openings. Revenue Officers provide professional assistance at 11 service centers – Asheville, Charlotte, Durham, Elizabeth City, Fayetteville, Greensboro, Greenville, Hickory, Raleigh, Rocky Mount, and Wilmington.

The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. These positions adhere to NC statutes and the Department’s policies and procedures. These positions routinely communicate with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The positions play a vital role in the Department’s efforts to educate taxpayers and enforce all collection provisions authorized by NC statute. The positions require someone who can prioritize, communicate effectively, work independently, and has experience dealing with conflict in a professional manner. Responsibilities of the Revenue Officer I include, but are not limited to, the following: Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with State revenue lawsAdjust accounts based on research or documents provide by taxpayersCommunicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities, issues, or questionsUtilize legal remedies to collect liabilities or secure returnsUtilize professional judgment to decide when to initiate civil action and what civil actions to employ in order to bring a case to a successful resolutionWork independently to examine, research, verify, and evaluate financial statements, returns, and other dataDetermine acceptable repayment terms through a variety of methods including installment payment agreementsThese professional positions have a hybrid work schedule. Work is performed remotely and in-person at the assigned service center. These positions also require some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay. An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws, and to demonstrate ability to perform job duties with reasonable independence.

EXAMPLE OF DUTIES

Basic knowledge of principles of business administration related to reporting and/or calculating tax Basic skills using Microsoft Word and ExcelValid driver’s license is required for this position in order to conduct taxpayer visits

SUPPLEMENTAL INFORMATION

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

COMPENSATION & BENEFITS

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

The best funded pension plan/retirement system in the nation according to Moody’s Investor’s Service Twelve paid holidays per year Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year Twelve sick days/year which are cumulative indefinitelyPaid Parental Leave Personal Observance Leave and Community Service Leave Longevity pays lump sum payout yearly based on length of service 401K, 457, and 403(b) plansEligibility for the Public Service Loan Forgiveness ProgramThis position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. “Tax compliance” is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. “See Resume” or “See Attachment” will NOT be accepted. Applicants eligible for veteran’s preference should attach a copy of form DD-214. If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627. If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or . Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at919-605-6074.