Associate Manager Tax Research and Client Chat Support Position Available In [Unknown county], Missouri

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you’ll do… The Associate Manager, Tax Research is responsible for leading the daily operations of the Expert Help Chat program, ensuring exceptional service delivery and operational excellence. This role plays a key part in identifying and implementing process and system improvements, collaborating cross-functionally to drive performance and meet key business objectives. The ideal candidate is a proactive leader with a passion for client service, a strong operational mindset, and the ability to inspire and develop teams in a fast-paced environment. Day to day, you’ll: Lead and develop a remote team of Tier 2 tax professionals, providing coaching, training, and performance management to foster a high-performing, client-focused culture Interview, hire, and train a large remote seasonal Tier 1 workforce, ensuring readiness and alignment with service expectations Hire, train, and supervise a team of remote seasonal managers, ensuring alignment with program goals and service standards Drive continuous improvement by identifying opportunities to enhance workflows, tools, and client experiences Monitor and manage KPIs, ensuring service level agreements (SLAs) and quality standards are consistently met or exceeded Collaborate with internal stakeholders to align strategies, share insights, and support broader departmental and company initiatives What you’ll bring to the team… Advanced knowledge and hands-on experience in individual income tax preparation Proven leadership and coaching skills, with the ability to develop and inspire high-performing teams Strong verbal, written, and interpersonal communication abilities Excellent attention to detail, with strong analytical and problem-solving skills Ability to manage multiple priorities in a dynamic, fast-paced, and seasonal work environment Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and comfort working with spreadsheets, databases, and reporting tools Minimum education and work experience requirements

Education:

Bachelor’s degree in a related field or the equivalent through a combination of education and work experience Work experience: Minimum of 8 years of professional experience, with a strong background in client service. 2-3 years of supervisory experience in a client-facing environment, demonstrating a track record of team leadership and performance management. It would be even better if you also had…

Preferred qualifications:

Active Circular 230 credentials (Enrolled Agent, CPA, or Attorney). Experience leading remote teams effectively. Background in project or program management, with the ability to drive initiatives from planning through execution. Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com .

Equal Opportunity Employer :

H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $73,400.00 – $110,100.00/Yr. Sponsored Job #LI-KM2