Deputy Tax Collector Supervisor Position Available In Alamance, North Carolina
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Job Description
Deputy Tax Collector Supervisor 3.0 3.0 out of 5 stars Graham, NC 27253 JOB Under the general supervision of the Tax Administrator, an employee of this class is primarily responsible for managing and supervising the day-to-day operations of the Collections Division of Tax Administration. An employee in this position is responsible to manage the personnel and financial resources of the tax office, ensure compliance with all statutory requirements of tax collection, respond to and resolve collection concerns, inquiries or complaints and prepare various reports. Supervision and oversight are provided to staff. Does related work as required.
EXAMPLE OF DUTIES
Essential FunctionsSupervision of all staff in the Collections Division Serves as primary contact on all escalated tax complaints and issues Directs and participates in customer service and delinquent tax collection functions Trains and develop new and existing staff members in compliance with tax administration policy and procedures Coordinates employee scheduling and workforce management activities Establishes and monitors internal control processes and ensures procedures are in compliance with federal, state, local laws and regulations Measures the effectiveness of divisional activities and makes recommendations to improve service levels Assists with the hiring, training, evaluating and disciplining of employees Creates and disseminates tax certifications per state law to attorneys and interested parties Maintains the tax foreclosure program Oversee the issuance of beverage licensesCompiles, reconciles and maintains daily collection reports, as well as annual
SUPPLEMENTAL INFORMATION
Considerable knowledge of policies, guidelines, and procedures used in Tax CollectionsWorking knowledge of mathematics.
Working knowledge of grammar and composition.
Abilitytoestablishandmaintaineffectiveworkingrelationshipswithotheremployeesandthe general public.
Abilitytoeffectivelyandappropriatelyrespondtodifficultorconfrontationalbehaviorsby members of the public.
