Teller/CSR Position Available In Pulaski, Arkansas

Teller/CSR Stone Bank – 5.0

Little Rock, AR Job Details Full-time Estimated:

$28.7K – $33.4K a year 1 day ago Qualifications Microsoft PowerPoint Bilingual Microsoft Word Spanish Microsoft Excel Customer service Writing skills Basic math English Microsoft Office High school diploma or GED Typing 10 key typing Cash handling Communication skills Entry level Full Job Description The purpose of this job is to perform all retail teller duties including customer service and sales functions, as well as a variety of duties required by policies/procedures; to give high quality customer service in an expedient, efficient manner; to treat all customer information with confidentiality; to maintain a professional appearance and demeanor; and to develop a thorough knowledge of bank products and services.

QUALIFICATIONS

Minimum of 1-year cash handling experience required. Minimum of 1-year customer service experience. High school diploma or equivalent required. Excellent interpersonal and oral communication skills. Effective communications skills (reading, legible writing, and listening). Light typing and/or keyboard skills. Basic math skills and reading comprehension skills. 10-key by touch. Proficient in Microsoft Office, specifically Excel, Word and PowerPoint Preferred to be bilingual in English and Spanish.

ESSENTIAL JOB DUTIES

Provide quality customer service. Work 40 hours per week. Follow Stone Bank’s policies, procedures, and standards. Follow attendance policy. Maintain work area to reflect a neat and orderly workplace. Maintain customer confidentiality. Work front window and drive-through window simultaneously at times. Verify and organize money drawer; balance drawer and report any discrepancies. Perform paying and receiving functions, not limited to deposits, withdrawals, check cashing, loan payments, close-outs, etc. Assist customers to their safe deposit boxes and apply box payments. Open deposit accounts for customers in accordance with policies and procedures. Issue Cashier’s Checks and Official Checks. Process night deposits, mail deposits, and ATM deposits in accordance with policies and procedures. Actively practice up-selling techniques and make cold calls in accordance with any current or future sales programs. Accept Stop Payment Orders and Revocation of Authorization Orders. Assist customers with completing transaction dispute forms in accordance with policies and procedures. Assist customers with completing transaction dispute forms in accordance with policies and procedures. Order checks, debit cards, or any other supplemental products offered by the bank. Assist customers with submitting online or paper credit card applications in accordance with bank policies and procedures. Review and/or prepare various deposit reports and prepare paperwork for necessary maintenance, if needed. Assist customers with online, mobile, and telephone banking issues, such as password resets and log-in assistance. Answer phone calls and answer customer questions in accordance with procedures. Take wire transfer orders from customers and send to Deposit Operations for processing. Practice Stone Bank’s security procedures. Complete all assigned computer-based and in-person training courses within the prescribed time period. Develop and maintain an in-depth knowledge of Stone Bank’s deposit products. Ensure Branch facility is opened and closed according to proper procedures as assigned or needed. Handle opening, closing, and maintenance of safe deposit boxes. Responsible for the collection efforts and drilling of pas due safe deposit boxes. Other duties as assigned by Supervisor.

Note:

This job description is intended to provide a general overview of the position. Duties and responsibilities may change based on business needs.