Teller Supervisor (TELLE012796) Position Available In Pulaski, Arkansas

This job was posted by https://www.arjoblink.arkansas.gov : For moreinformation, please see: https://www.arjoblink.arkansas.gov/jobs/4461485The Teller Supervisor ensures that the teller area is managedefficiently and effectively and that transactions are conducted withspeed and accuracy while meeting or exceeding service quality standards.

• ESSENTIAL DUTIES AND RESPONSIBILITIES

• 1.

Lift coin bags up to 50 lbs.2. Assigns work duties and work schedules to tellers.3. Monitors cash limits in teller stations and branch and makesappropriate shipment decisions.4. Provides approval on other teller’s transactions.5. Monitors and reports various activity for the branch; e.g. telleroutages, transactions as assigned.6. Review timecards and track absences and tardiness and communicate tosupervisor.7. Provides guidance to tellers relating to operational and auditingpolicies and procedures.8. Participate in goal setting and attaining established goals.9. Identify and provide staff training.10. Coach staff to cross sell bank products and services.11. Assists tellers in resolving service problems, complex inquiries andother customer issues.12. Perform all duties of a Sr. Teller.13. Serves as back up for CSR as required.14. Completes all required monthly audit reports and ensurescompliance.15. May be required to work an alternative location within the region ormarket.16. The ability to work in a constant state of alertness and in a safemanner.17. Completes required BSA/AML training and other required compliancetraining as assigned.18. Perform any other related duties as required or assigned.

• QUALIFICATIONS

• To perform this job successfully, an individual must be able to performeach essential duty mentioned satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or abilityrequired.

• EDUCATION AND EXPERIENCE

• High school or GED, plus specialized schooling and/or on the jobeducation in a specific skill area; e.g. data processing,clerical/administrative, equipment operation, etc., plus 2 years relatedexperience and/or training, or equivalent combination of education andexperience.

• COMMUNICATION SKILLS

• Ability to effectively communicate information and respond to questionsin person-to-person and small group situations with customers, clients,general public and other employees of the organization.

• MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide in all units of measure,using whole numbers, common fractions, and decimals. Ability to computerate, ratio, and percent and to prepare and interpret bar graphs.

• CRITICAL THINKING SKILLS

• Ability to solve practical problems and deal with a variety of knownvariables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written,oral, or diagram formats.

• REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

• None

• PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

• Some outside banking related courses

• SOFTWARE SKILLS REQUIRED

• Basic:

  10-Key, Payroll Systems, Spreadsheet, Word Processing/Typing

• RESPONSIBILITY FOR WORK OF OTHERS

• Carries out supervisory responsibilities in accordance with theorganization’s policies and applicable laws.

Responsibilities mayinclude but not limited to interviewing, hiring and training employees;planning, assigning and directing work; appraising performance,rewarding and disciplining employees; addressing complaints andresolving problems.

Supervises a small group (3-7) of employees, usually of lowerclassifications. Assigns and checks work; assists and instructs asrequired and performs same work as those supervised, or closely relatedwork, a portion of the time. Content of the work supervised is ofnon-technical nature, but presents numerous situations to which poli iesand precedents must be interpreted and applied.

Supervises the following departments: None

• WORKING CONDITIONS

• Somewhat disagreeable working conditions. Continuously exposed to one ortwo elements such as noise, intermittent standing, walking, pushing,carrying, or lifting. May involve some travel and/or work is at times,in the evening or during the night hours.

• ENVIRONMENTAL CONDITIONS

• The following work environment characteristics described here arerepresentative of those an employee encounters while performingessential functions of this job.

Reasonable accommodations may be madeto enable individuals with disabilities to perform the essentialfunctions.

The noise level in the work environment is usually moderate.

• PHYSICAL ACTIVITIES

• The following physical activities described here are representative ofthose that must be met by an employee to successfully perform theessential functions of this job.

Reasonable accommodations may be madeto enable individuals with disabilities to perform the essentialfunctions and exp