Teller Position Available In Southeastern Connecticut Planning Region, Connecticut

Teller Eastern Connecticut Savings Bank 257 Main Street, Norwich, CT 06360

Position Summary:

Under the general direction of a designated branch supervisor (Branch Supervisor or Assistant Branch Manager) the Banker anticipates customer needs as presented and contributes to branch profitability by promoting the Bank’s culture and image through professional conduct, exceptional customer service, efficient and accurate transaction processing and proficient application of products and services. Bankers are expected to develop lasting relationships with customers by empathetically uncovering their financial needs and guiding them to bank resources and products/services to address those needs.

Essential Duties and Responsibilities:

Builds relationship trust and facilitates the fulfillment of customer banking needs by uncovering and assessing needs, counseling, and applying the appropriate product/service match. Identifies and acts upon cross-sale opportunities, refers customers to other departments as appropriate and meets/exceeds personal sales, referral and /or service goals. Provides service by performing error-free account transactions, providing information and answering routine inquiries. Responds accurately to customer inquiries for information and provides effective problem resolution as needed. Refers more complex inquiries to appropriate personnel. Balances cash drawer at day’s end. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies. Adheres to the Bank Secrecy Act and USA Patriot Act requirements. Actively participates in civic and community activities to promote a positive image of Eastern and our products and services. Actively learns, demonstrates and fosters our corporate culture of service in all words and actions. Takes personal initiative and is a positive example for others to follow. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Key Competencies:

Action oriented; performs work energetically; seizes opportunities; reacts quickly to critical situations. Utilizes technology and systems effectively and efficiently. Committed to investigating new information, skills, perspectives and behaviors and actively works to improve performance. Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information both written and verbally Ability to proofread and make grammatical/spelling corrections on routine correspondence and reports Accuracy and attention to detail Flexibility to respond to multiple ad hoc assignments or situations and remain organized Ability to interact and work collaboratively throughout the organization Ability to remain calm, composed and professional during peak times and stressful situations Detail oriented with the ability to handle confidential and sensitive information Working knowledge of personal computers and proficiency in Windows based computer systems including Word, Excel, etc.; ability to learn internal bank software

Educations & Experience:

High School Diploma or GED One to two years of customer service and/or cash handling experience preferred

Physical Requirements & Environment:

Typical professional office environment Position requires considerable standing and moving around Ability to perform a variety of duties, often changing from one desk to another of a different nature without the loss of efficiency or composure Some lifting required (up to 50 lbs.) Monitored by surveillance cameras for security purposes May require some travel