Interactive Teller Supervisor Position Available In Union, Georgia

Interactive Teller Supervisor
Full-Time
Office/Clerical
Blairsville Main GA, Blairsville, GA, US
2 days ago

Requisition ID:

7650

Salary Range:

$38,769.00 To $57,876.00 Annually
Interactive Teller Supervisor
Are you a dynamic leader with a passion for innovation in banking? Do you thrive in a fast-paced, tech forward environment? If so, this is your opportunity to lead with impact.
United Community is in search of an Interactive Teller Supervisor to join our team. As the Interactive Teller Supervisor, you’ll be at the forefront of transforming the customer experience through cutting-edge video banking technology. You’ll lead a team of Interactive Tellers, ensuring smooth daily operations, exceptional service delivery, and adherence to bank policies and procedures. In this role, you’ll wear many hats—coach, problem-solver, operations expert, and customer advocate. From scheduling and training to resolving complex customer issues, you’ll be the go-to person for both your team and the branch network. You’ll also play a key role in strengthening customer relationships by promoting bank products and services, all while helping your team exceed performance goals.

What You’ll Do:

Leadership & Team Management:

Supervises the daily activities of the Interactive Teller staff.
Participate in the interviewing and hiring process of all roles within the team.
Conduct regular coaching sessions/meetings with the team.
Create and implement Team or Center level recognition and incentive programs.
Mentors team to meet measurable goals.
Identifies ways to reach and/or exceed those goals.
Administers support in the screening and interviewing of potential candidates.
Maintain Interactive Tellers weekly time sheets and monitors schedules.

Performance Management & Quality Assurance:

Conduct both side-by-side and remote Quality Assurance assessments.
Track employee performance and provide regular performance updates.
Regularly check Interactive Tellers’ transactions and videos for quality and efficiency.
Gathers employee performance data for training, reviews, and disciplinary action.
Coaches Interactive Tellers on consistent script usage and customer service standards.

Customer Service & Operations:

Researches and resolves complex customer issues and complaints.
Approves large transactions and restricted accounts within authority.
Reviews suspicious/unusual transactions and reports fraud.
Responsible for maintaining and communicating bank policies and procedures.
Requirements for

Success:

8+ years’ experience in branch, operations or equivalent environment
Experience in supervisory/leading
Experience in financial services with demonstrated proficiency in multiple disciplines related to the position; operational supervision/management in this area preferred
Demonstrated ability to act as a source of problem resolution
Strong customer service, problem solving and decision making skills
Excellent verbal and written communication
Ability to assess risk, exercise discretion and handle sensitive and confidential issues
Ability to multi-task and have attention to detail. Work with multiple software programs to complete transactions and communicate with multiple Interactive Tellers

Conditions of Employment:

Must be able to pass a criminal background & credit check
This is a full-time, non-remote position

FLSA Status:

Non-Exempt
Ready to take your career to the next level? now and become a vital part of our team!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.