Interactive Service Agent Position Available In East Baton Rouge, Louisiana

Interactive Service Agent La Capitol Federal Credit Union Baton Rouge, LA Job Details Full-time Estimated:

$30.5K – $38.6K a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Cross-selling Sales Balancing cash drawers Customer service Customer inquiry handling High school diploma or GED Assisting with digital banking services 2 years Entry level Full Job Description La Capitol’s culture is rooted deep in our core values. We commit ourselves to giving outstanding service. We believe that it is an honor and a privilege to serve our members and we pride ourselves in making them our top priority. Our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people! At La Capitol FCU we don’t just offer our employees a job, we offer career opportunities. Do you want to be the newest member of our team? Apply now if so! The Interactive Teller will engage members in a professional, positive, and productive manner while they use Interactive Teller Machines (ITMs) at La Cap branches. The role involves processing transactions, educating members about La Cap’s products and services, and assisting with digital needs. This position emphasizes always prioritizing members’ best interests and improving their financial well-being through efficient transactions and account services.

Essential Duties and Responsibilities:

Answer and respond to video calls promptly and professionally. Process transactions through video transmission via the Interactive Teller Machine (ITM). Use multiple software programs simultaneously to handle transactions and communicate with multiple members. Facilitate transactions requiring additional approval using sound decision-making skills. Perform regular teller’s transactions through electronic/remote interactions in compliance with La Cap’s policies and procedures. Educate members and cross-sell products by identifying needs and offering appropriate solutions. Serve as a Subject Matter Expert on ITMs, staying updated on technology and process improvements. Guide members through self-service handling of account maintenance requests through digital channels. Exhibit excellent problem-solving skills, resolving customer inquiries and issues with professionalism. Communicate clearly to build trust and rapport with customers, explaining the use of the Virtual Teller Station and alleviating any concerns about new technology. Perform end-of-day balancing as per La Cap procedures. Adhere to security, audit, and compliance requirements. Achieve and maintain required performance goals and KPIs. Provides assistance to credit union initiatives such as member call lists, campaign lists, and branch reports. Complete special projects as assigned by La Cap management. Understands compliance issues and attends training as they relate to credit union services including, but not limited to:

Bank Secrecy Act, Reg P and Patriot Act Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person