Bank Teller Position Available In Ouachita, Louisiana

Bank Teller Louisiana National Bank West Monroe, LA 71291 Job Overview As a frontline employee, Teller will provide exceptional customer service while processing transactions. Each day, Teller will serve customers in a friendly and professional manner that aligns with our brand promise, vision, and mission statement. Teller will accurately process customer transactions and maintain a quality record related to balancing and errors. Teller will contribute to a positive and productive work environment. Teller will have a full understanding of LNB’s product and service offerings and take advantage of cross-selling opportunities based on customer behavior. Responsibilities

• Deliver an uncommon customer experience with every interaction
• Fully understand and adhere to Teller Policy
• Maintain healthy record related to balancing and accuracy
• Accurately process customer transactions including but not limited to: o Cash checks o Withdraw cash o Deposit cash and/or checks o Process loan payments o Process change orders o Conduct account transfers o Check customer balances o Issue official checks and gift cards
• Understand criteria for negotiating checks
• Identify counterfeit currency and fraudulent checks
• Field and address phone calls
• Understand how to conduct account and transaction research
• Properly identify customers and non-customers
• Balance cash drawer daily
• Investigate and resolve outages
• Maintain a secure cash drawer and meet cash handling standards
• Keep drawer balance within established policy limits
• Accurately prepare and process tickets
• Capture all work using branch capture
• Under dual control, process Night Drop transactions as assigned
• Field and distribute mail and deliveries when applicable
• Assist customers in accessing safe deposit boxes
• Maintain a working knowledge of all bank products and services
• Understand and adhere to disclosure requirements, regulations, and consumer privacy policies
• Maintain compliance under requirements of BSA Program, AML, OFAC, and CIP related policies
• Understand CTR Requirements and complete CTR information when applicable
• Accurately provide deposit rates to inquiring customers
• Recognize and report any BSA red flags using our internal SAR form
• Understand the basics of ordering checks and troubleshooting online banking
• Contribute to a positive and productive work environment
• Understand and adhere to opening and closing procedures
• Maintain understanding of robbery procedures
• Meet Vault Teller expectations related to strapped money and buying/selling from the vault. Skills
• High School Diploma or GED required
• Must have at least one year of prior customer service experience
• Cash handling experience is a plus
• Must be able to travel to different LNB locations as needed
• Must have a valid and unencumbered Driver’s License
• Must have reliable transportation to report to work during scheduled hours
• The ability to: o Prioritize and make decisions regarding customer transactions o Weigh customer satisfaction o Protect the Bank from loss or fraud o Listen and not interrupt customers o Work in a fast-paced environment and under pressure
• Knowledge and understanding of various federal regulations and Retail’s role and responsibility relating to each act. o Bank Secrecy Act o Community Reinvestment Act o Americans with Disabilities Act o Right to Financial Privacy Act o Gramm-Leach Bliley Act o Reg E o Reg CC
• Skills required: o Organization o Mathematical o Verbal and written communication o Attention to detail o Friendly and professional customer service .

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Evenings as needed Monday to Friday Weekends as needed

Work Location:

In person