Assistant Teller Supervisor Position Available In Berkshire, Massachusetts

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Key Job Requirements:

Performs any functions, within scope ofauthority and expertise to provide the highest level of service andresponsiveness to the members served by the Credit Union whileperforming all duties in accordance with prescribed regulatorycompliance guidelines and Credit Union policies and procedures.

Accurately processes a variety of member transactions in accordance withcash handling procedures and policy (deposits, withdrawals, loanpayments, check cashing, etc). Balances cash, work and ensures properdocumentation is signed and stamped at end of day. Actively cross sellsand provides information concerning Credit Union products and servicesin accordance with Credit Union policies. Promotes Branch businessdevelopment and seeks to broaden member base. Responds to memberinquiries and refers to Member Services for further action as needed.

Adheres to branch security practices and guidelines (securesworkstation, keys, combinations, keycard and member information), andregulatory compliance. Accountable for organizing workstation,inventorying cash/coin, requesting currency and hand counting uponreceipt. Keeps abreast of ongoing changes, specific to job knowledge,through the use of comprehension exercises, questionnaires and the

GOLD/BVS

(Greylock Online Learning and Development) courses. Assistswith supervising the daily set-up of the teller line and assigns telleroperational responsibilities. Coordinates scheduling. Mentors others indeveloping skills to achieve individual and branch-specific goals.

Assists the Teller Supervisor in Cash Recycler related duties. Includingbut not limited to; end of day balancing, maintaining cash limits,troubleshooting errors and jams, scheduling routine maintenance inaccordance with vendor recommendations. Actively participates in allsales campaigns through the use of Product Knowledge Center andin-branch coaching. Is accountable for performing the key jobrequirements of a Senior Teller.

Related Responsibilities:

UsesGreylock’s principles of Relationship Decisioning. Manages the vault,including serving as the Vault Teller for a minimum of three monthsduring the year. Acts as liaison between Credit Union and programadministrators and maintains related records. Performs transactionoverrides, after completing Override Comprehension Training. Is ATMbalance certified. Conducts “out of balance” cash drawer differenceaudits when necessary and corrects Teller errors. Can open and close thebranch. Promotes the Credit Union wherever and whenever possible.

Encouraged to actively represent the Credit Union in local civic,community and professional organizations.

Position Requirements:

HighSchool diploma or its equivalent plus specialized training andcoursework.

Preferred:

Minimum two-years cash handling experience or ina prior Teller position. Good organizational, interpersonal,communication, problem solving skills and attention to detail required.

Preferred:

Good working knowledge of Credit Union products and services.

Preferred:

A basic understanding of compliance regulations adhered to inthe branch network. Ability to efficiently and effectively process ahigh volume of transactions. Perform as a team player, displayingpositive and professional attitude toward members and co-workers.

Ability to use various types of office equipment, including officesoftware, spread sheet applications, adding machines, cash recyclers (asapplicable) and PC proficient in Microsoft Office. Ability to lift up to25 pounds and stand for a long period of time.