Better Banking Specialist/Senior Teller II (FT) – Feeding Hills Branch Position Available In Hampden, Massachusetts

Better Banking Specialist/Senior Teller II (FT)

• Feeding Hills Branch

FEEDING HILLS, MA

$21.25 ‒ $29.86 Hourly

Job Title:

Better Banking Specialist/Senior Teller II Department:

Feeding Hills

Job Status:

Full Time FLSA Status:

Non-Exempt

Grade:

7

Amount of Travel:

Some Travel s

To:

Branch Manager Positions Supervised:

Tellers (in Head Tellers absence)

POSITION SUMMARY

Assists the Head Teller in supervising the Teller line. A level 2 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

ESSENTIAL FUNCTIONS

Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
Ads to established Westfield Bank customer service standards.
Mustplete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must ad to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.
Better Banking Specialist•

ESSENTIAL FUNCTIONS

Provides information regarding bank products to all potential customers both retail andmercial.
Resolves customer problems as they arise.
Answers inquiries, accept applications and closes consumer loans.
Assists customers with their Safe Deposit.
Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and
Loan Operations until loan close.
Meets assigned sales goals through the sale of bank products and services to meet customers banking needs.
Opens new accounts and performs account and person maintenance as needed.
Senior Teller•

ESSENTIAL FUNCTIONS

Assists in supervising the teller line by:
Allocating and coordinating the work flow in the absence of the Head Teller.
Guiding and advising subordinates in the moreplex phases of their work.
Training new employees.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
Balances ATM.
Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit bags.

POSITION QUALIFICATIONS

Competencies
Adaptability/Flexibility
Customer Relations
Decision-Making/Judgment
Job Kledge
Quality
Education/Experience/Skills & Abilities
High School Diploma or GED required.
At least 6 months of cash handling experience preferred.
Prior sales and customer service experience preferred.
Must meet balancing requirements.
Be Notary Public if required

PHYSICAL DEMANDS

Physical Demands
Lift/Carry
Stand Frequently
10 lbs or less Frequently
Walk Frequently
11

• 20 lbs Frequently
  Sit Occasionally
  21
• 50 lbs Occasionally
  Handling/Fingering Constantly
  51
• 100 lbs Not Applicable
  Reach Outward Frequently
  Over 100 lbs Not Applicable
  Reach Above Shoulder Occasionally
  Push/Pull Climb Occasionally
  12 lbs or less Occasionally
  Crawl Not Applicable
  13
• 25 lbs Occasionally
  Squat or Kneel Frequently
  26
• 40lbs Occasionally
  Bend Frequently
  41
• 100 lbs Occasionally
  N (Not Applicable) Activity is not applicable to this occupation.
  O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
  F (Frequently) Occupation requires this activity from 33
• 66% of the time (2.

5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

JOB CODE

1000757