Better Banking Specialist/Senior Teller II (FT) – Feeding Hills Branch Position Available In Hampden, Massachusetts
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Job Description
Better Banking Specialist/Senior Teller II (FT)
- Feeding Hills Branch
FEEDING HILLS, MA
$21.25 ‒ $29.86 Hourly
Job Title:
Better Banking Specialist/Senior Teller II Department:
Feeding Hills
Job Status:
Full Time FLSA Status:
Non-Exempt
Grade:
7
Amount of Travel:
Some Travel s
To:
Branch Manager Positions Supervised:
Tellers (in Head Tellers absence)
POSITION SUMMARY
Assists the Head Teller in supervising the Teller line. A level 2 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.
ESSENTIAL FUNCTIONS
Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
Ads to established Westfield Bank customer service standards.
Mustplete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must ad to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.
Better Banking Specialist•
ESSENTIAL FUNCTIONS
Provides information regarding bank products to all potential customers both retail andmercial.
Resolves customer problems as they arise.
Answers inquiries, accept applications and closes consumer loans.
Assists customers with their Safe Deposit.
Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and
Loan Operations until loan close.
Meets assigned sales goals through the sale of bank products and services to meet customers banking needs.
Opens new accounts and performs account and person maintenance as needed.
Senior Teller•
ESSENTIAL FUNCTIONS
Assists in supervising the teller line by:
Allocating and coordinating the work flow in the absence of the Head Teller.
Guiding and advising subordinates in the moreplex phases of their work.
Training new employees.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
Balances ATM.
Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit bags.
POSITION QUALIFICATIONS
Competencies
Adaptability/Flexibility
Customer Relations
Decision-Making/Judgment
Job Kledge
Quality
Education/Experience/Skills & Abilities
High School Diploma or GED required.
At least 6 months of cash handling experience preferred.
Prior sales and customer service experience preferred.
Must meet balancing requirements.
Be Notary Public if required
PHYSICAL DEMANDS
Physical Demands
Lift/Carry
Stand Frequently
10 lbs or less Frequently
Walk Frequently
11
- 20 lbs Frequently
Sit Occasionally
21 - 50 lbs Occasionally
Handling/Fingering Constantly
51 - 100 lbs Not Applicable
Reach Outward Frequently
Over 100 lbs Not Applicable
Reach Above Shoulder Occasionally
Push/Pull Climb Occasionally
12 lbs or less Occasionally
Crawl Not Applicable
13 - 25 lbs Occasionally
Squat or Kneel Frequently
26 - 40lbs Occasionally
Bend Frequently
41 - 100 lbs Occasionally
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33 - 66% of the time (2.
5-5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
None
Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
JOB CODE
1000757