Job Description
This job was posted by https://joblink.maine.gov : For more information,please see: https://joblink.maine.gov/jobs/1201457
- Northeast Bank is a Maine-based, full-service community bank and anational commercial real estate lender with offices in Boston, New York,and LA.
We are looking for motivated and talented individuals who wantto make an impact in a growing company that cares about its employees,customers, and the communities it serves. If you are looking for agrowing organization that prioritizes its employees, we encourage you toapply.
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POSITION SUMMARY
- Primarily serves as the Banks firstpoint-of-contact with customers who visit a Banking Center.
Responsiblefor accurately processing retail and commercial financial transactions,providing customers with basic account information, and assistingcustomers with selecting products and services based on their financialneeds and/or referring customers to other product specialists within theBank, as appropriate. Provides consistent and exemplary customer serviceto Bank customers and visitors.
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Processes retail and commercial financial transactions, including deposits, withdrawals, transfers, loan payments, and cashing checks
Provides customers with basic account information, such as account balances, due dates, and/or recent account activity
Maintains knowledge on all the Banks product and service offerings to effectively assist customers with their financial needs and make recommendations to each customer served
Proactively generates consumer and small-business deposit account, residential mortgage and small-business loan referrals
Actively participates in all sales, marketing, and promotional campaigns
Answers customer inquiries and refers customers to the Lead Teller and/or Banking Center Manager, or proper service area for issues that cannot be resolved at the teller line
As applicable, assists customers in accessing safety deposit boxes
Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers
Contributes to the fulfillment of Banking Center sales and service goals
Answers and assists incoming callers with questions and requests; route callers appropriately
As directed, sorts and distributes work from other Bank offices, processes mail and overnight depository transactions
Records all transactions promptly, accurately, and in compliance with established Bank policies and procedures
Maintains an adequate cash drawer at all times, and in accordance with Bank policy; this includes buying and selling currency from the vault as necessary
Balances cash drawer in accordance with Bank policy and procedures, including periodic batching of cashed checks
Assists in ordering, receiving, verifying, and distributing cash
As directed, balances and replenishes cash in the ATM and Banking Center vault
As directed, responsible for tracking information and preparing basic reports
Performs routine daily Banking Center activities, which includes balancing the Banking Center vault and completing miscellaneous end-of-day tasks
Responsible for opening and/or closing the Banking Center
Meets expectations for attendance and punctuality
Complies with all applicable federal, state, and local laws and regulations; and Northeast Bank policies and procedures
Participates in other activities as directed
Successfully pass technical and regulatory examinations required by the Company.
KNOWLEDGE, SKILLS AND ABILITIES
High School Diploma or equivalent
1-2 years of experience in banking, insurance, retail services, hospitality, or other related field
Thoroughness and strict attention to detail.
Excellent mathematical skills
Competence with computers and other office machinery
Proficient alpha/numeric data entry skills
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and co-workers
Ability to maintain the highest level of confidentiality with all information obtained
Ability to work in a fast-paced environment and under pressure as needed
Ability to make sound decisions, which may include on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Banks exposure to loss or fraud and the ability to think through and rationalize decisions
Have perspective capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to the Bank needs, customer and employee goodwill, and the public image.
PHYSICAL DEMANDS AND CONDITIONS
Must be able to remain in a stationary position for long periods oftime.
Must have the ability to travel to support multiple banking centers witha flexible schedule and reliable transportation.
Must be a
