Teller Position Available In Sagadahoc, Maine

Teller 3.2 3.2 out of 5 stars 765 Washington Street, Bath, ME 04530

Financial Service Associate Location:

Five County Credit Union Job Type:

Full-Time |

Overtime Exempt:

No |

Shift:

Rotating About the Role Five County Credit Union is seeking professional problem solvers who enjoy working with people, are eager to learn, and are excited about personal and career growth. No prior experience is needed—paid training is provided! As a Financial Service Associate , responsible for providing a variety of high quality, timely, and accurate member experiences with a focus on sales and capturing the member’s account business. Ensure members are professionally served and strive to understand their individual needs to best assist with inquiries, concerns, and account maintenance with the goal of improving members financial fitness. Performs additional branch duties and possesses the knowledge, skills, and ability to handle new accounts and introductory loan processing. Key Responsibilities Process member transactions efficiently and accurately. Research and provide solutions to member issues. Open new accounts and evaluate account requests. Assist with basic loan processing. Provide financial guidance and recommend relevant products or services. Maintain confidentiality and ensure compliance with policies and regulations. Build relationships with members and contribute to the credit union’s growth. Perform additional duties as needed. What We Are Looking For Positive, friendly, and professional attitude. Strong attention to detail and dependability. Willingness to learn and adapt to new processes. Excellent communication and member (member) service skills. Basic math and computer proficiency. Reliable transportation and attendance.

Work Schedule & Benefits Hours:

Monday-Friday (8:30 AM – 7:00 PM), Saturday (9:00 AM – 12:00 PM). Closed Sundays. Rotating Saturday schedule. Closed on Memorial Day, Independence Day, Thanksgiving, and Christmas . Open most holidays (double pay for worked holidays). Full-time position with benefits. Why Join Us? Five County Credit Union is committed to the well-being of our employees and members. We foster a supportive, people-first work environment where learning and growth are encouraged. Equal Opportunity Employer We are an equal opportunity employer and welcome applicants from all backgrounds.

ESSENTIAL FUNCTIONS

1. Assume responsibility for the efficient and accurate performance of front-line operation and account functions including transaction processing and new account services to members. 2. Actively identify and successfully cross sell products and services that contribute to the financial well-being of members. 3. Accurately prepare and open new consumer accounts, identify and collect the required documents needed for each account type opening, and onboard the new member with a suite of products. 4. Process account and loan applications in accordance with credit union policies including performing all required and regulatory verifications. 5. Assist members with a variety of account requests, resolutions, and inquiries including, but not limited to, adding or removing owners, account changes, and service set ups. 6. Able to open and close sub accounts, including certificates, money markets, clubs and SHIP accounts, and explain the account features and benefits to members. 7. Open and explain features of tax advantage accounts such as IRAs and HSAs. 8. Demonstrate the knowledge and ability to perform introductory loan functions such as keying loan applications and discuss general rate and term information with members. 9. Assist with balancing, posting, troubleshooting, and auditing of ATMs, ITMs, and cash recyclers. 10. Maintain knowledge of the payroll process for direct deposit and payroll deductions. 11. Demonstrate and maintain the ability to independently locate and utilize available resources when resolving common member issues. 12. Refer non-standard transactions or issues to the supervisor for assistance. 13. Respond to changes in organizational needs in a positive manner, while performing all other tasks as needed.

PERFORMANCE EXPECTATIONS

of a

FINANCIAL SERVICE ASSOCIATE

1. Ensure confidentiality and preservation of member records, transactions, and company assets. 2. Ensure all activity complies with applicable policies and regulations. 3. Be depended upon to perform all duties as scheduled, accurately and efficiently. 4. Foster and maintain effective collaborative relations within the department and with other departments. 5. Represent the credit union in a positive and professional manner to the members, other credit unions, industry affiliates, the community, and all media channels including social media.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. All essential functions are performed in an office setting. Temperatures in the climate-controlled office may fluctuate. Work area is sometimes noisy due to multiple member transactions. The noise level in the work environment is usually moderate. Employee may not be able to easily leave work area unless for a scheduled break.

MENTAL DEMANDS

The mental demands for this position include: the need to be alert to member needs, to be resourceful in solving member problems, and to be precise when updating member accounts. The employee must be able to deal with people effectively under adverse and/or stressful conditions, occasionally be persuasive, use judgment, and exhibit patience. About this Job Description The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended, nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Five County CU’s goals employees may perform other duties as assigned and all employees are expected to: Exemplify our CORE Values Promote teamwork and collaboration Provide our members with the highest quality service

Pay Range:

$19.33-$19.83 Per Hour with step progression

Job Type:

Full-time Pay:

$19.33 – $19.83 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Schedule:

Rotating shift Ability to

Commute:

Bath, ME 04530 (Preferred)

Work Location:

In person