MyTeller Center Supervisor Position Available In Hinds, Mississippi

MyTeller Center Supervisor
Location
US-MS-Jackson
Posted Date
4 days ago
(4/16/2025 2:09 PM)
Job

ID 2025-18397

Category Retail Banking Type Regular Full-Time Job Grade 8

FLSA Status Exempt Working Hours Rotating Hours:

M-F 6:45am-4:30pm or 10am-7pm | One Saturday a month from 8:45am-12:15pm

Job Location:

Company
myTeller Center – 10268
Overview
Responsible for the day-to-day operational management of the myTeller Channel. Provides leadership and guidance to ensure conformance with bank policies, customer satisfaction and quality service by adherence to TMK policies and standards through supervising, coaching, and providing ongoing training to the myTeller associates. Responsibilities
Transactional decisions within their assigned authority levels
Supervision of the day-to-day operations of the myTeller Specialist Team including supervise, coach, and provide training for myTeller Specialist. Represent Trustmark professionally, efficiently, and tactfully to assure customer satisfaction when in contact with customers, either by myTeller units or by telephone
Direct the activities of the team to ensure complete and efficient customer service. Resolve escalated customer issues.
Supervise, coach, and provide training for myTeller Specialists on daily responsibilities and recognize cross sell opportunities to appropriate products to refer
Partner with branch managers to continuously improve service levels and customer adoption of branches who implement myTeller
Responsible for monitoring the overall performance, operation and maintenance of the staff, machines and equipment. Oversee quality assurance in monitoring calls, reviewing teller performance during one-on-one debriefs, and communicating with customers as needed
Escalate and coordinate efforts with IT and ATM Support to quickly resolve technology issues and organize activities/procedures in conjunction with other central support units. Responsible for tracking service tickets through resolution where those support areas and NCR resolve issues
Serves as a subject matter expert for the myTeller Center; Provides expertise in utilizing systems, processes, and other available resources to complete research and resolve complex issues. Accepts and completes projects and other miscellaneous duties as assigned.
Qualifications
Four-year college education or equivalent branch platform banking experience or equivalent Head Teller Training or minimum of four years of previous management experience (Trustmark preferred) teller experience (Trustmark teller experience preferred)
Basic Knowledge of math concepts and principles to solve problems
Ability to utilize Excel and Word applications
Bank regulatory issues such as Reg CC, Bank Privacy Act, Bank Secrecy, and Currency Transaction Reporting
Detail oriented – must be able to process transactions accurately and efficiently
Ability to work in a team environment
Excellent customer service and sales skills
Ability to meet and greet the public in a professional manner that reinforces TMK’s service standards
Ability to recognize customer needs and make appropriate referrals
Ability to meet referral goals in a retail environment
Basic computer skills
Ability to meet minimum standards of data entry test
Ability to learn internal technology systems to perform work tasks
Ability to communicate effectively
Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)
Leadership and Supervisory skills
Excellent balancing skills
Interpersonal skills to coach and train
Supervisory experience preferred

Physical Requirements/Working Conditions:

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note:

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.