Client Experience Banker (Platform and Teller) Position Available In Pitt, North Carolina

Job Description:

This could be the job for you if you enjoy helping others bybeing knowledgeable and professional and your communication styleis factual, polite, and friendly. If the balance betweenrelationships and quality are important and you thrive in anenvironment where you can learn and be a resource for others, wecan’t wait to see what we can do together. We are your perfect company if you value community, integrity, andfun. Our employees enjoy working here because we foster a sense ofbelonging, our words and actions are rooted in kindness, and ourleadership teams interact at every level of the organization. Weknow our employees have a choice where they can work, and we aregrateful that they choose Southern First. What’s in for you: Tools and training to help you succeed Supportive environment with a successful, stable organization Recognition for ideas, creativity, and dedication Competitive salary and benefits•package •Benefits include: Medical, Dental & Vision insurance, 401

K, HealthSavings Account, Flexible Care Spending Account, Dependent CareSpending Account, Critical Illness Benefits, Life & AccidentInsurance & Disability Insurance Primary Responsibilities:

Job Description Assist in the support of Client Experience Officers byassisting in the daily maintenance of existing relationships. Thisincludes support for Electronic Banking, Mobile Banking, BillPay,HorizonXE, Remote Deposit Capture, Electronic Funds Transfersetc. Work closely with the Client Experience Officer/ClientExperience Relationship Team to handle any client retail depositneeds in the absence of Client Experience Officer. Research and verify account information and resolve problemsfor clients as necessary. Educate clients on bank services, products, and digitalcapabilities by developing and maintaining a strong workingknowledge of all relevant Bank products and services. Perform standard retail banking responsibilities, such as: safedeposit box services, cash checks, process credit card advances,redeem U.S. Savings Bonds, issue and sign cashier checks and loanproceeds checks, and accept loan payments and deposits, verifyingcash and endorsements, and issue receipts. May include answering and directing incoming client phone callsby discerning the levels of priority as well as escalation of callsto the appropriate team member, as necessary. Balance transactions at end of day and verifies cash totals

Essential Skills, Education and Experience:

Job Description Cash handling accuracy. Proficiency in Microsoft Outlook. Ability to effectively communicate while displaying theprofessional demeanor which is identified with Southern FirstBank. Ability to maintain regular consistent and professionalattendance, punctuality and professional appearance. Ability to operate computer and other standard office equipmentsuch as a typewriter, 10 key calculator/adding machine, copier, andfax machine. Ability to multi-task while maintaining a rapid response ratefor acknowledging clients in person as well as incomingcalls. Knowledge of retail banking rules, regulations, policies andprocedures Successful completion of all training deemed necessary by theBank.

Preferred:

High school diploma or equivalent. Banking Experience, ideally on both the teller and platformroles.

Experience using bank systems:

Horizon XE This position must be able to sit for long periods of time asposition involves majority of time spent at desk andcomputer. Little to no travel required. Standard office environment with climate control, andsufficient lighting. This description is not intended to be construed as an exhaustivelist of all functions, responsibilities, skills and abilities.

Additional functions and requirements may be assigned bysupervisors as deemed appropriate. This document does not representan expressed or implied contract of employment nor does it alteryour at-will employment, and the Company reserves the right tochange this job description and/or assign tasks for the employee toperform, as the Company may deem appropriate. Equal Opportunity Employer/Protected Veterans/Individuals withDisabilities This employer is required to notify all applicants of their rightspursuant to federal employment laws. For further information, please review the Know Your Rights noticefrom the Department of Labor.

Required Preferred Job Industries Other