Operations Services Supervisor – Cary Main/Kildaire (Teller Manager) Position Available In Wake, North Carolina

Operations Services Supervisor•Cary Main/Kildaire (Teller Manager) First Citizens Bank•3.5

Cary, NC Job Details Estimated:

$58.8K•$86K a year 19 hours ago Qualifications Management Customer service Mid-level High school diploma or GED Supervising experience Bachelor’s degree Financial services 1 year Communication skills Banking Full Job Description 29441 1825

Kildaire Farm Road Cary, North Carolina CARY Monday-Friday:

8:30am-5:15pm 06/23/2025 Job Description Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Management Skills :

Capable of managing and developing members on a team to ensure operational soundness

Customer Service Skills:

Demonstrates professionalism and empathy in customer interactions

Adaptability:

Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork :

Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility :

Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks

Influence:

Capable of building rapport with different personalities to drive positive results

Agility :

Able to process information and move quickly through problem resolution Communication Skills•

Interpersonal :

Comfortable and confident with proactively engaging in conversation with different audiences Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: � Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures � Research and resolve transaction/cash discrepancies � Hiring, supervision, and performance management of service line associates � Processing transactions accurately and efficiently � Facilitating customer awareness and education of bank services, including digital banking capabilities � Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Bachelor’s Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience:

Management or supervisory experience Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations Management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status. Section 19 of the Federal Deposit Insurance Act prohibits First Citizens Bank from employing individuals convicted of certain criminal offenses. Offers of employment will be contingent upon a satisfactory background check. The Bank is committed to maintaining a safe workplace free from the influence of prohibited drugs and the misuse of alcohol and will not tolerate any prohibited drug use or alcohol misuse that jeopardizes the safety of associates, customers or others at the workplace, or threatens the Bank’s operations or competitiveness. If you have a disability and need special assistance or accommodation to apply for employment at First Citizens Bank, please contact our Human Resources department at 888.716.7199 or email us at .