Teller Supervisor Position Available In Carroll, New Hampshire

Teller Supervisor 4.4 4.4 out of 5 stars Moultonborough, NH 03254 MVSB has a career growth banking opportunity for an experienced retail professional as a Bank Teller Supervisor at our Moultonborough, NH branch. The successful applicant will demonstrate a high level of integrity and professionalism, be able to work in a team environment and provide coaching and support to the retail branch team. We offer a competitive salary along with a comprehensive benefit package including medical, dental, vision 401(k) (with company match), paid time off, professional development and much more! We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve! Salary based on level of experience

Bank Teller Supervisor:

$23.00 – $26.00 PRIMARY

RESPONSIBILITIES

Under general supervision and in accordance with established policies and procedures, the incumbent has the overall supervision and accountability of the teller line staff and functions. Opens and closes the branch on a rotating basis. Performs and oversees a variety of duties to provide bank customers with quality service on a variety of transactions. Develops customer relationships by determining customer needs and effectively communicating financial products and services to meet those needs. Supports branch sales plans.

ESSENTIAL FUNCTIONS 1.

Adheres to the

NHMB Values:

A+ Merits – Accountability, Mutuality, Excellence, Respect, Integrity, Teamwork and Stewardship. 2. Supervises tellers and directs operations of the teller line functions in the Branch Office. Performs all teller functions and supports and assists tellers with questions and problems, and coaches teller staff in their responsibilities. 3. Participates in and has full knowledge of bank opening, closing and branch operational procedures. Ensures the teller area is open and ready to conduct business, and establishes and maintains a smooth workflow. 4. Orders, receives and verifies currency from FED/B.Bank/Cash Carrier. Receives and disburses funds through vault transactions, ensuring that proper cash levels are maintained in the vault, ATMs and all teller drawers. 5. Reviews performance of direct report(s) and ensures timely completion of staff reviews; including monthly update forms, yearly evaluations, performance improvement plans, disciplinary actions and other types of employee documentation. 6. Models exemplary customer service behaviors by greeting customers in a warm, professional manner while handling transactions efficiently. Provides professional and accurate responses to customer’s requests for information. 7. Maintains a thorough knowledge of Bank products and services, including electronic services, practicing and demonstrating “needs based selling” through referrals and cross sell. Coaches other tellers to achieve sales goals, motivates team participation in sales initiatives, and provides sales and referral coaching as necessary. 8. Ensures audit retention and branch compliance to regulations, procedures and policies. 9. Satisfactorily completes all required compliance training, and remains current and complies with all regulations which apply to the scope of the position. 10. Performs the full range of customer service functions which may include; opening and closing accounts, handling customer inquiries, performing necessary file maintenance, and assisting customers with consumer loans, as needed. 11. Maintains security controls and procedures to protect against criminal and fraudulent operations and unnecessary risk or exposure. 12. Performs additional duties as requested.

DESIRED JOB EXPERIENCE

Two to five years of retail banking experience demonstrating increasing levels of responsibility.

OTHER QUALIFICATIONS

Strong knowledge of general banking practices. Proficient computer desktop applications experience. Strong verbal and written skills with excellent interpersonal skills. Professional appearance is required. Must be knowledgeable about bank products and services and regulatory requirements applicable to teller procedures. Must be a strong advocate of relationship selling and quality service. Must possess analytical and negotiation skills in order to resolve difficult customer and staff problems in a courteous and professional manner. Must be able to work Saturday and Sunday, if applicable. Ability to travel between offices as required. Ability to obtain registration within the Nationwide Mortgage Licensing System (NMLS), if necessary.

CERTIFICATIONS REQUIRED

Certified Teller or completion within two years We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.