Service Associate/Teller Position Available In Albany, New York

Service Associate/Teller 5.0 5.0 out of 5 stars 20 Wade Road, Latham, NY 12110

Community Resource Federal Credit Union Job Description Job Title:

Service Associate Reports To:

Branch Manager FLSA Status:

Exempt Non-Exempt Pay Range:

$18.00 – $20.00/hr

Summary:

Responsible for coordinating and supervising all aspects of teller operations within the branch and ensuring the daily activities of the teller line are performed in a timely, accurate, and courteous manner by performing the following duties. Duties and Responsibilities Orders and conducts cash management duties. Maintains knowledge of teller line operational procedures. Provides working leadership and guidance to tellers through assignment of work and by providing technical guidance with good leadership skills. Motivates others as necessary. Participates in branch incentive programs by promoting and participating in a sales and service culture consistent with the credit union’s business plan and goals. Assisting in the coaching, training, and development of tellers. Assists tellers in solving member problems and aids tellers with balancing problems by servicing as an operational reference. Researches and resolves member questions, problems, or concerns by telephone, written correspondence, email, or in person. Orders and maintains vault cash. Balances and maintains cash dispensing machines. Adheres to and enforces all security procedures as well as other departmental policies and procedures. Refers and cross-sells credit union products and services to meet or exceed sales goals. Investigates teller losses and institutes a corrective flow of work. Responsible for maintenance and security of all negotiable instruments housed in the branch. Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Elan, order cashing systems, CMC Flex, and Microsoft Office suite.

Education/Experience:

High school diploma or general education degree (GED); two to four years related experience and/or training in sales is preferred; or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:

• Oral, written, and interpersonal communication skills
• Attention to detail
• Organizational skills
• Math skills
• Keyboarding skills
• Prioritization skills
• Ability to multitask
• Ability to work independently
• Ability to cross-sell credit union products and service

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands, reach with hands and arms, talk or hear, and manually operate keyboard, mouse, and other personal computing devices. The employee is frequently required to taste or smell. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, ability to adjust focus, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Job Type:

Full-time Pay:

$18.00 – $20.00 per hour Expected hours: 37.5 per week

Benefits:

401(k) AD&D insurance Bereavement leave Credit union membership Dental insurance Financial planning services Flexible spending account Health insurance Health savings account Life insurance Loan assistance Opportunities for advancement Paid sick time Paid time off Paid training Professional development assistance Tuition reimbursement Vision insurance Volunteer time off

Schedule:

Monday to Friday Weekends as needed

Work Location:

In person