Teller Position Available In Onondaga, New York

Teller Syracuse Fire Department Credit Union Syracuse, NY Job Details Full-time From $18 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Sales Customer service Computer literacy Microsoft Office High school diploma or GED Computer skills Financial services Communication skills Banking Entry level Full Job Description We are looking for a motivated team member to act as a frontline teller. This candidate will be the first point of contact for all membership related questions, requests, and concerns. The teller’s responsibilities include answering and directing phone calls, assisting with membership related issues, resolving complaints, and processing transactions. Candidates should have strong member service skills and enjoy working with people. Must be able to deliver exceptional member service experiences and resolve inquiries and complaints in a friendly and efficient manner.

Teller Responsibilities:

Answering phone calls and written questions, concerns, and complaints regarding membership. Providing information on membership, policies, processes, benefits, products, and services. Actively listening to members and identifying their needs. Recommending and cross-selling products and services to members and potential members. Investigating and resolving or escalating membership and payment issues. Assessing member eligibility and processing payments, applications, and requests. Documenting all inquiries and maintaining accurate membership records.

Job Requirements:

High school diploma/GED. Member/Customer service experience required. Excellent communication skills, both written and verbal. Good listening and interpersonal skills. Strong attention to detail. Computer literate / Microsoft Office experience.

Fiserv / Portico

experience preferred.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person