Operations Services Lead (Teller Supervisor) Position Available In Lee, South Carolina
Tallo's Job Summary: The Operations Services Lead (Teller Supervisor) position at First Citizens Bank involves overseeing branch operations, handling customer transactions, and identifying sales opportunities. The role requires a high school diploma or GED, along with 2 years of experience in financial services or bank operations. Supervisory experience is preferred. Visit https://jobs.firstcitizens.com/benefits for information on benefits offered.
Job Description
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.
A successful candidate will demonstrate:
Customer Service Skills:
Demonstrates professionalism and empathy in customer interactions
Adaptability:
Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team
Teamwork :
Strives to build strong working relationships with those on their team as well as cross-functional relationships
Flexibility :
Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks
Influence:
Capable of building rapport with different personalities to drive positive results
Agility :
Able to process information and move quickly through problem resolution Communication Skills –
Interpersonal :
Comfortable and confident with proactively engaging in conversation with different audiences
Management Skills :
Capable of managing and developing members on a team to ensure operational soundness Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications High School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management
Preferred Area of Experience:
Management or supervisory experience Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Qualifications:
High School Diploma or GED and 2 years of experience in Financial services, customer service, bank operations, or branch operations management
Preferred Area of Experience:
Management or supervisory experience Skill(s): Financial literacy, Knowledge of retail banking products and services, Operations management Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
