Contact Center Teller Position Available In Richland, South Carolina

## ## ## ## OverviewA successful candidate in this position provides accurate, professional service to members with emphasis toward solution oriented assistance. Assists members by telephone; provides credit union information. Assists members with account research; may promote prime share, share draft, and other accounts and refers member to the appropriate branch to open; completes necessary file maintenance; assists members with payroll and account changes. Maintains an accurate knowledge of and complies with security procedures and internal controls. Performs other duties as may be assigned.## Responsibilities

• Professionally and proactively helps members in achieving their financial objectives with guidance and advice
• Helps members anticipate potential problems, offering suggestions and possible solutions
• Being oriented towards recognizing members needs. This ability will be developed in associates over time as they continue to learn more about Palmetto Citizens and financial services
• Works with members and co-workers in branches and departments to resolve potential problems to create a positive member solution
• Understands members needs and professionally promotes appropriate credit union products and services
• Promotes new prime share, additional savings, share draft, and other accounts and refers members to the appropriate branch to open the accounts
• Has strong Palmetto Citizens product knowledge. This ability develops over time as associates learn and apply their knowledge when working with members
• Enhances member service usage of Palmetto Citizens products
• Always delivers assistance in a safe and secure manner. Knowing the member and the depth of their relationship
• Always professional and pleasant in handling member transactions. Receives transfers by phone, or by mail; transacts check withdrawals; provides cashiers checks, and any other service within their authority
• Completes all necessary file maintenance documents, and orders checks for members, as appropriate.## Qualifications
• Previous customer service experience required
• Bilingual candidates a plus.
• Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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